远程客户支持主管人员

<p>ModSquad 与全球领先品牌合作,目前正在招聘优秀的客户服务专员。</p> <p>你是否有通过工单或电子邮件回应客户需求的经验?<br /> 你是否希望在家办公并拥有灵活的工作时间?<br /> 如果是的话,ModSquad 现已招聘新的独立主管加入其社区。</p> <p>如果你有兴趣参与激动人心的项目,ModSquad 非常适合你。我们的客户具有较高的创新能力,且为知名公司;他们的用户期望获得卓越的支持——而我们也正是这样做的。</p> <p>我们的主管具备扎实的技能、积极的态度和可靠的职业道德。他们帮助客户寻找解决方案、处理问题,并让客户提供的产品与服务发挥最大价值。目前有新项目可用,更多项目即将推出。</p> <p>**时薪:**<br /> 面试期间将进行讨论。</p> <p>**项目覆盖时区(太平洋时间):**<br /> 24/7</p> <p>**工作承诺:**<br /> 2025 年 2 月 9 日,需工作 8 小时</p> <p>**语言:**<br /> 英语</p> <p>**我们正在寻找:**<br /> • 优秀的客户服务能力<br /> • 对电视与电影感兴趣<br /> • 技术支持经验<br /> • 熟悉 Zendesk<br /> • 能够独立工作,并在需要时主动提问<br /> • 能够在不同应用和平台上进行强有力的问题解决<br /> • 英语达到专业水平<br /> • 2025 年 2 月 9 日可工作 8 小时</p> <p>**技术要求:**<br /> • 配备 Windows 10 或更高版本的台式机或笔记本电脑<br /> • 可靠的耳机<br /> • 愿意在手机上安装 MSQ 安全软件以及双因素认证应用</p> <p>**你将获得:**<br /> • 支持 NFL、Vimeo、Topps 等大型国际客户的机会<br /> • 灵活排班,并在自我管理的前提下承担责任<br /> • 可获得名为 “Hot Gigs” 的突出机会<br /> • 完全远程工作<br /> • 具有竞争力的时薪(在首次面试中确定)<br /> • 带薪培训</p> <p>**提示:**<br /> 请认真完成申请并从容填写。清晰且详尽的回答能提高你被邀请参加面试的机会。</p> <p>**说明:**<br /> Chromebook 不兼容 ModSquad 项目。</p> <p>**关于 ModSquad:**<br /> ModSquad 为全球范围内管理的数字互动与内容审核服务提供支持。凭借超过 10,000 名审核员的网络,我们为包括 NFL、Zendesk 和 Topps 在内的主要品牌提供客户支持、内容审核、社区管理和社交媒体服务。我们帮助企业加强与客户之间的联系。我们的审核员覆盖 70 多个国家和 50 多种语言,使我们成为数字互动领域值得信赖的合作伙伴。</p> <p>ModSquad 是机会均等的雇主,不因任何依法受到保护的特征而对申请进行区别对待。</p> <p>薪酬因客户而异,且不可协商。面试时将提供价格,并取决于地点、任务复杂度及相关经验等因素。本机会不向加利福尼亚州、科罗拉多州、纽约州或华盛顿州居民开放。</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...