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Account Coordinator | FordDirect

July 16, 2026

Title: Account Coordinator | FordDirect

Location: Austin United States

Job Description:

As an entry-level Account Coordinator on the OEM FordDirect Team for Team Velocity, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Managers (RAMs), Production, OEM and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is an entry-level, remote, full-time, salaried, position. Candidate must reside within the continental U.S., EASTERN or CENTRAL time zones highly preferred.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing.

Responsibilities

Attain working knowledge of Team Velocitys processes, account management, integrated strategies and our proprietary technology platform, Apollo
Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
Participate in and document Client meeting discussions and conference calls
Maintain constant communication with Account Teams on deliverables status and current work-in-progress using internal processes
Assist with resolving Client questions and needs in a timely manner
Work to problem-solve production issues and errors; escalate issues, as needed
Understand Clients goals and effectively organize deliverables to ensure productive campaign results
Problem solve production issues and resolve in a timely manner
Update and maintain Clients Consumer Portal(s)
Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
Support Account Management team with additional tasks, as needed
Work ahead on client deliverables; what you know in advance, do in advance
Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
Be a positive, proactive, and productive brand team member

Additional Responsibilities

Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
Continually seek ways to add value to the Client / Agency relationship

Requirements

Bachelor's degree in Marketing, Advertising, Communications, or related field
A minimum of 0-2 years professional experience
Agency experience, preferred
Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
Proficient in Microsoft Office
Extremely organized, task and detailed-oriented
Must be a critical thinker
Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
Demonstrated ability to proactively take ownership of projects
Ability to establish priorities and objectives
Must be flexible in a fast-paced, ever-changing environment
Must maintain focus and constructive behavior under pressure

Compensation

This entry-level position offers a starting salary of $48,000 annually, commensurate with experience, plus variable opportunity, as well as participation in company benefits offerings including medical, dental, vision, 401(k) matching, wellness, and more.

Next Steps

If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY

Team Velocity is revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocitys proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...