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Airline Passenger Services Agent Part -Time Lufthansa at Worldwide Flight Services, Inc. Washington DC

July 8, 2026

Airline Passenger Services Agent Part -Time Lufthansa job at Worldwide Flight Services, Inc.. Washington DC.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Responsibilities

Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
Provide assistance to customers arriving to retrieve their documents and freight.
Collect appropriate charges and document method of payment.
Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
Assist in completion of MAWBS for over-the-counter shipments.
Confirm all bookings are accepted
Confirm TSA mandatory screening.
Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
Data capture AWB information into airline system(s).
Manifest flight based on information received from the warehouse.
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
Verify post flight inventory with documents on hand.
File maintenance of all pertinent documents and records.
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
Answer incoming calls and responds to emails.
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Minimum Requirements

Must be at least 18 years of age.
Must possess clean driving record and valid driver's license.
Must provide proof of the legal right to work in the United States.

Preferred Skills

Typing skills with ability to type a minimum of 35 wpm.
English proficiency (e.g., reading, writing, speaking, listening).
Mental abilities (e.g., visual observation and identification, mental rotation).
Interpersonal skills (e.g., customer service, dependability).
Work values (e.g., responsibility, honesty, integrity).
Knowledge of basic arithmetic and mathematics.
Comprehension of airway bill import procedures and government regulations.
Attention to detail and organization skills.
Ability to follow instructions from supervisor or lead agent.
Ability to work as an effective team member.
Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Physical Requirements/Working Conditions

Must be able to lift up to 50 lbs.
Tolerate moderate to loud levels of noise within the work environment.
Stand and remain standing for periods up to 3 hours without sitting.
Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

Perks & Benefits

Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
Need health insurance? Health Benefits with multiple options for fulltime employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered with company match!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...