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Amazon Connect Developer

July 8, 2026

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%

Job Description

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications
6+ years of experience in contact center technology, engineering, or operations roles.
4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.
Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.
Strong programming experience in Python with AWS Lambda and API integrations.
Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.
Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
Familiarity with version control tools such as Git, GitHub, or TFS.
Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
Strong troubleshooting, debugging, analytical, and problem-solving skills.
Excellent communication and collaboration skills with technical and non-technical stakeholders.

Nice to have:
AWS Cloud Practitioner or equivalent AWS certification.
Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco.
Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.
Experience supporting enterprise-scale or regulated contact center environments.
Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.
Experience designing call flows and integrating contact center platforms with backend systems through APIs.

We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful pr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...