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Analyst, Member Communication
Job Description:
- Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
- Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
- Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
- Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
- Manage program expenses and validate invoices associated with communication execution.
- Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
- Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
- Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
- Support team training and adoption of updated standards and procedures as business needs evolve.
Requirements:
- High School Diploma or GED
- Prior experience in operations, communications, print, and/or marketing environments
- 3+ years of experience in an operations role with a strong emphasis on project management (preferred)
- Strong organizational and project management skills
- Effective time management and prioritization skills
- Strong written and verbal communication skills
- Strong quality control skills and attention to detail
- Proven problem-solving skills and proactive identification of process improvement opportunities
- Ability to manage multiple ongoing tasks in a fast-paced environment
- Self-motivated and able to work independently within established guidelines
- Adaptable and comfortable working in an evolving environment
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility