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Analyst, Trading Operations job at ICE - Intercontinental Exchange in Sandy Springs, GA

June 6, 2026

Title: Analyst, Trading Operations Location: Sandy Springs United States Job Description: Overview Job Purpose The Trading Operations Analyst serves as a first-line support specialist for all NYSE Group live production trading platforms. In this customer-facing role, the analyst identifies, troubleshoots, manages, and escalates trading-related issues while partnering with cross-functional teams to ensure seamless and uninterrupted market operations. The role requires a motivated self-starter who thrives in a fast-paced environment and balances independent work with effective cross-functional collaboration. This position is primarily an overnight role, supporting NYSE Group's extended trading hours operations. Responsibilities Daily Operations & Support Provide real-time trading operational support for all NYSE Group Exchanges. Monitor trading activity, system performance, and electronic trading across all Exchange products. Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions. Assist member firms with inquiries related to order types, routing behavior, and trading functionality. Shift Coverage Primary Shift - Overnight Trading Session: 8:00 PM - 4:00 AM ET Collaboration & Communication Engage with System Operations for the escalation of production issues and the understanding of system workflows. Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues. Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings. Disseminate market status updates and operational notices in a timely manner. Collaborate with Floor Operations teams to address and resolve real-time trading inquiries. Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows. Contribute to cross-functional initiatives that improve operational efficiency and client experience. Support process documentation and post-incident reviews to drive continuous operational improvement. Knowledge and Experience Bachelor's degree from an accredited institution. 3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS). Demonstrated hands-on experience with trading systems and exchange operations. Active FINRA Series 7 license (required). FINRA Series 57 license is a plus. Strong analytical and problem-solving abilities with a critical-thinking mindset. Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint). SQL experience for issue investigation is a plus. Excellent written, verbal, and interpersonal communication skills. Proven ability to make quick, sound decisions under pressure. Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment. Strong client focus with a collaborative, team-first mindset. Comfort working overnight and non-traditional hours in a 24/7 trading environment. This position is remote-eligible, but employees who reside within a commutable distance of a company office will be required to report onsite for training and once every 6 months Schedule Hours will be 8:00 PM-4:00 AM EST Sunday-Friday Remote Base Salary Range The expected base salary for this role is between $65,000 - $85,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $65,000 - $85,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. New York Base Salary Range The expected base salary for this role, if located in New York, is between $65,000 - $85,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. California Base Salary Range The expected base salary for this role, if located in California, is between $81,600 - $106,500 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...