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Area Medical Director- OR/WA
About the position
The Area Medical Director provides leadership, mentorship, and management to Petco-owned full-service hospitals and their partners within an assigned area. This role is responsible for upholding the company's mission and values, fostering a positive culture, managing staff hiring and development, driving hospital growth, and achieving performance objectives. The Area Medical Director ensures hospitals practice high standards of quality medicine, provide excellent patient care, and deliver exceptional client service, all in accordance with Petco Veterinary Hospital Standard Operating Procedures (SOPs). This critical role ensures a positive environment for staff, patients, and clients, where patient needs are prioritized, team members are empowered to create exceptional experiences, contentious issues are resolved promptly, and teamwork drives organizational success.
Responsibilities
- Lead and provide management to all hospitals in assigned area to drive hospital growth and deliver performance objectives.
- Manage, develop, and provide mentorship to hospital veterinarians and hospital medical leaders through hands-on evaluation and coaching, as well as provide as needed medical support to any relief doctors.
- Provide in-hospital evaluation for improvement of hospital flow and efficiencies.
- Act as the primary medical point of contact for all Petco-owned hospitals within assigned area and ensure compliance with hospital policies and procedures and with local, state, and federal laws.
- Oversee and assure hospital radiation safety, regular equipment maintenance, and compliance programs are compliant.
- Partner with hospital DVMs and leaders to assure controlled substance compliance.
- Ensure all Vetco Total Care hospitals uphold all Petco standards, mission, and values.
- Partner with operational leadership to manage and support escalated client concerns, including professional liability submissions and other escalated client concerns.
- Monitor and report veterinarian adherence to medical standards in the Petco Veterinary Hospital Medical SOPs.
- Review electronic medical records of direct reports regarding patient decisions and provide feedback and direction to associate veterinarians to elevate patient care.
- Review and analyze key metrics to improve veterinarian production.
- Ensure hospitals are maintaining a positive work environment that fosters efficiency, profitability, and partner retention.
- Practice high-quality medicine on an as-needed basis.
- In partnership with the Petco Talent Acquisition team, assist in the recruitment, interview, hiring, and onboarding process.
- In partnership with the Regional Medical Director and Area Operation Manager, support and manage the performance of the hospitals, prepare operating and capital budgets, and meet financial objectives and budget expectations.
- Perform additional duties as assigned.
- Hold relevant permit and/or responsible veterinarian responsibilities as state requires and per business needs.
- Obtain and support individual hospitals with DEA registration responsibilities as required by the business.
- Obtain veterinary licensure in every state the role has hospitals located.
- Disseminate knowledge throughout staff in order to improve the level of care provided to both the patient and the client.
Requirements
- Doctor of Veterinary Medicine degree from an AVMA-accredited veterinary school or its equivalent.
- Active licensure as a veterinarian without contingencies in the states in which the assigned hospitals are located or ability to obtain by start date.
- Current DEA license.
- Current Controlled Substance License, if applicable, in states in which the assigned hospitals are located or ability to obtain by start date.
- USDA Category I Accreditation or completion within two months of hire date.
- Valid Driver’s license and clean driving record required.
- At least 4 years of clinical practice experience.
- Strong knowledge of medical operations including assurance of medical quality, setting protocols to ensure compliance with Petco SOPs and the state veterinary practice act, driving regular team educational enhancement opportunities, advising and leading medical case discussions as necessary, and knowledge of equipment and formulary medical use and needs.
- General understanding of business financials.
- Candidate must possess excellent interpersonal, leadership, and conflict resolution skills.
- Ability to travel frequently between regional hospital locations with the potential of up to 20% of overnight travel.
Nice-to-haves
- Previous medical leadership experience preferably in a multi-unit setting.
Benefits
- Competitive salary
- Opportunities for professional development
- Support from a dedicated team
