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Asset Manager and Desktop Support Remote / Telecommute Jobs

May 22, 2026

Job Title: Tier 2 Desktop Technician / Asset Manager
Clearance Required: Public Trust
Work Location: Silver Spring, (hybrid remote) 1335 East West Highway, RM7308, Silver Spring, MD 20910

Alpha Omega is looking for a Tier 2 Desktop Technician / Asset Manager to join our team to support one of our government customers. Tier 2 Desktop Technician will be responsible for IT desktop support and Asset Management for our NOAA client in Silver Spring, MD. The Tier 2 Technician/Asset Manager has a mix of technical and customer service skills, and exhibits a passion for technology and helping people. Through analysis, repair, and maintenance, the candidate ensures that local and network computer hardware, software, systems, and related peripheral equipment are operating optimally.

Asset Manager - The position also requires tracking all GFE (Government Furnished Equipment) that have a specific barcode input into the NOAA tracking system called Sunflower. The person will be responsible for distributing equipment and receiving returned equipment. The candidate addresses assigned incidents and problems in a timely manner, consistent with applicable SLAs and established NESDIS, NOAA, and Department of Commerce protocols.

Key Responsibilities:

Provides on-site support to end users on a variety of issues.
Responds to tickets and questions escalated from Tier I Call Center.
Successfully resolve tickets in queue to closure.
Image laptops and desktop computers with NOAA/NESDIS Windows 11 OS
Diagnoses and troubleshoots end user desktop issues and provide appropriate solutions.
Follow-up with end users to provide status updates meeting expected service level targets (SLAs).
Work independently and with minimal supervision.
Be responsive, reliable and able to prioritize tasks efficiently.
Adhere to NOAA 5006 change, configuration, and security guidelines.
Responsible for receiving all barcoded equipment for either surplus or return to inventory
Responsible for applying NOAA provided barcode stickers to all new equipment and input information into Sunflower Asset Tracking System
Once a year assist with a "100% touch" verification of NOAA equipment listed in inventory
Provide friendly customer support and interface on a daily basis.

Required Qualifications:

Required Experience/Skills:

2+ experience working in an IT Service Desk or Tier II environment
Highly responsive to customer needs
Ability speak about and explain complex concepts, as well as the ability to provide recommendations for the needs of the client.
Extensive support of MS Windows-based laptops, desktops, and servers; Microsoft Active Directory
Ensure a high customer satisfaction (CS) and positive customer experience (CX).
Team player, responsive and self-managed.

Desired Skills:

Experience support for MacOS
Experience using ITSM Ticketing tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents).
Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.

Desired Certification(s):

CompTIA Certificate (A+, Network +, or Security+)

Required Education:

Education Requirement with specific field of study: None, but Bachelor's Degree in Computer Science, MIS, Business or Related Technical Field desired.

Salary and Benefit Information:

The likely salary range for this position is $46,000- $62,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: 8/28/2026

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:

15 days PTO including paid parental, military, and bereavement leave
Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
Life Insurance, STD/LTD term disability coverage, with employer paid premiums
401 (k) plan with a match that is 100% vested after you complete two years of service
FSA/DFSA/HSA flexible benefit plans
Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Company:

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation's continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

National Security - supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
National Resilience - supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Culture and Values:

Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...