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Assistant in Training
About the position
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Responsibilities
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Recognize and communicate Guest Levels with the Team
- Coach and create relationships through Guest Loyalty and Guest Preferred
- Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks set by Store Management
- Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Partner with Store Manager to delegate, demonstrate, and review all 4 zones
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
- Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
- Ability to foresee and anticipate changes in product and act independently to improve overall visual results
- Responsible for visual standards on floor and backroom
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (“POS”) procedures
- Appropriately handle calls from Corporate Office
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
- Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks
- Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies
- Executes and trains others on opening/closing checklist
- Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs)
- Establish relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
- Monitor and maintain adequate inventory of supplies
- Immediately handle emergencies in Store Manager’s absence, in accordance with Company guidelines
- Assists the Store Manager in supervising.
- Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
- Special projects and other duties as assigned.
Requirements
- High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
- Ability to travel and cover other Stores within District based on business needs
- Handle all schedule changes in a positive and professional manner
Nice-to-haves
- Comfortable in in giving and receiving feedback from peers and Management
- Supportive of Leadership
- Promote personal and store growth
- Demonstrate and maintain a professional, mature and stable relationship with all Teammates
- Execute daily interviews as needed to support Team Development and growth
- Overcome objections and problem solve
- Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others
- Understand and administer Buckle Commitment to Success
Benefits
- Insurance Spending and Savings Accounts
- Paid Time Off
- 401(k) Retirement Plan
- Teammate Discount
- Performance Bonuses
- Leave Options
- Employee Assistance Program
