Assistant Manager - Service Experience - Bradley Fair Rack

About the position

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. A day in the life… Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization Assist with protecting security and privacy of customer information including education, compliance and disposition of issues Perform all Service Experience, Cash Room and Communication procedures as applicable

Responsibilities

  • Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
  • Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
  • Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
  • Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
  • Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
  • Perform all Service Experience, Cash Room and Communication procedures as applicable

Requirements

  • A t rack record of successful results, for example, strong productivity and achievement of goals
  • Strong organizational, delegation and follow-through skills
  • Clear and effective writ ten and verbal communication as well as strong interpersonal skills
  • The a bility to prioritize multiple tasks in a fast paced environment.
  • Proficiency in multiple operating systems such as, MS Windows, iOS and Android
  • A high school diploma, or equivalent (preferred)

Benefits

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k
  • medical/vision/dental/life/disability insurance options
  • PTO accruals
  • Holidays
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...