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Associate - Retail Management
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.
The Role
This role is a high profile Retail Management Role working on 2 trophy Shopping Destinations, for Hammerson, who is a key client of JLL. This is an exciting opportunity for a dynamic and experienced professional to manage two of the UK's most prestigious retail destinations: Brent Cross Shopping Centre and The Oracle. The successful candidate will be at the helm of two trophy sites, each with its own unique and powerful identity. Brent Cross, a landmark in North London, made history as the UK's first enclosed shopping centre and is currently at the heart of an £8 billion regeneration project, Brent Cross Town, which is set to create a thriving new town centre. This iconic destination continues to attract millions of shoppers annually with its extensive range of brands and is poised for an exciting future. The Oracle, situated on the scenic banks of the River Kennet in Reading, is a premier shopping and leisure destination renowned for its vibrant riverside dining, comprehensive retail mix of over 80 shops, and strong emphasis on high-end fashion. Consistently ranked as a top UK shopping destination, The Oracle offers a unique blend of culture, community, and commerce, making it a cornerstone of the Thames Valley's retail landscape. This role presents a remarkable opportunity to lead two exceptionally successful and influential assets in the Hammerson property portfolio.
Office location
The role is based in London and will sit within JLL’s Property Delivery Team.
Key Responsibilities
Client Relationship
Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
Lease and Legal Management:
Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
Respond to technical queries in regards to the lease or licences
Resolving occupier matters that may influence valuation/investment considerations
Financial Management:
Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required
Service Charge:
Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.
ESG:
Work with various ESG and FM teams on ESG initiatives and implementation.
Align client's ESG strategy with JLL's responsibilities.
Supplier and Facility Management:
Alongside colleagues manage third-party suppliers' performance.
Inspections:
Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
Transactions/Transitions:
Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.
Client:
Provide relevant content for client reporting and attend client meetings as per client requirements.
Understand client PMA, asset strategies, and KPIs.
Support and deliver all client KPI and deliverables.
Occupier Engagement & Customer Experience:
Engage with occupiers to maintain high customer satisfaction.
Gather intelligence on occupier business activity on behalf of client.
Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners
Works
Working with third parties and other JLL teams on Major Works and other site-based projects
Health & Safety:
Understand relevant Health and Safety legislation and help implement compliance measures.
Insurance:
Support annual insurance renewal process
Have oversight of all insurance matters across the site
Ownership of end to end claims process.
Void property management:
Action necessary management activities on behalf of the client and their insurers.
Fees:
Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.
Additional Responsibilities
Play an active role in securing new business and expansion of existing client relationships.
If required line manage team members to guide career progression / manage performance.
Continually driving change and progress in the business to evolve with Client and market demands
Project based work (internal & external)
Identify cross-selling opportunities.
Investigate and remedy pre-existing property management issues.
Candidate Profile
Preferably MRICS qualified with 5+ years in property management.
Recognised subject matter expert.
Strategic thinker with innovative problem-solving skills.
Strong commercial acumen and client relationship skills.
Results-driven with ability to set and achieve ambitious targets.
Self-motivated leader who fosters teamwork.
Excellent communication and negotiation skills.
Advanced IT skills, particularly in property management systems.
Sharp analytical and problem-solving abilities.
Excels in financial planning and operational reporting.
Experience with cross-functional projects.
Behavioural Skills
Strong leadership and deep understanding of property/asset management.
Strong and professional communication skills (internal & external).
Commitment to innovation and inclusive practices.
Adhere to JLL Working Practices guidelines.
Provide line management and mentoring.
Implement value-added initiatives.
Maintain strong presence within PAM team.
Contribute and help drive an inclusive office culture.
This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.
Location:
On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
