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Automotive Service Advisor - Commerce, Michigan, United States

May 25, 2026

Job Description AUTOMOTIVE SERVICE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you! THE POSITION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The Perks <ul><li>Competitive Compensation</li><li>Employee Referral Program</li><li>Employee Discounts on Sales and Service</li><li>Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)</li><li>Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)</li><li>401(k) and Employer Match</li><li>Holiday Savings Program with Employer Match</li><li>Paid Time Off</li><li>Holiday Pay </li></ul>Skills & Qualifications <ul><li>Problem Solving</li><li>Documentation and Repair Order Entry.</li><li>Solid knowledge of computers and proficient in web navigation.</li><li>Strong written and verbal communication skills.</li><li>Customer focused.</li><li>Ability to overcome objections.</li><li>Positive Attitude</li><li>Team Player</li><li>Excellent communication skills. </li></ul>Education And Experience <ul><li>Ability to read and comprehend instructions and information.</li><li>Professional personal appearance.</li><li>High School Diploma or GED.</li><li>2 years or more experience. </li></ul>Essential Duties & Responsibilities <ul><li>Maintain Customer Satisfaction Index (CSI) rating as set by service manager.</li><li>Maintain the prescribed standard for “hours per customer repair order written.”</li><li>Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.</li><li>Test-drive vehicle as necessary.</li><li>Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.</li><li>Lift the hood of every vehicle and look underneath for potential additional repair needs.</li><li>If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.</li><li>Notify dispatcher of incoming work.</li><li>Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.</li><li>Establish each customer’s method of payment. Obtain approval of credit, if necessary.</li><li>Obtain customer’s signature on repair order; provide customer with a copy.</li><li>Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.</li><li>Handle telephone inquiries regarding work in process and appointments.</li><li>Compare final invoice with original repair order.</li><li>Analyze quality control report to ensure that work is completed as requested to reduce comebacks.</li><li>Deliver vehicle to customer and answer any questions.</li><li>Maintain follow up program on additional items found in need of repair.</li><li>Establish and maintain good working relationships with customers to encourage repeat and referral business.</li><li>Ensure that work areas and customer waiting areas are kept clean. </li></ul>Physical Requirements <ul><li>Regularly required to stand, talk, and hear.</li><li>Frequently is required to walk and sit.</li><li>Is potentially exposed to exhaust fumes or other airborne particles.</li><li>Occasionally lift and/or move up to 10 pounds.</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. </li></ul>The Company Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. LaFontaine Automotive Group is an equal opportunity employer. TIER1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...