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AWS Cloud Engineer - Contact Center REMOTE AVAILABLE

June 4, 2026

Cloud Engineer - IE07OE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.

Key Responsibilities

Cloud Standardization & Architecture
- Identify, drive, and implement services to standardize cloud environments across the enterprise.
- Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
- Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
Customer Experience and Contact Center Expertise
- Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
- Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
- Advise on scalability and development opportunities to enhance customer experience capabilities.
Cloud Compliance & Optimization
- Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
- Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
DevSecOps & Agile Practices
- Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
- Champion automation and programmable infrastructure for enterprise-grade deployments.
Thought Leadership & Mentorship
- Serve as a trusted cloud and customer experience expert for aligned business units.
- Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
- Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation.
Collaboration
- Work closely with the Chief Technology Office, Enterprise Data Office, , Claims and Contact Center operations to deliver simple, outcome-driven solutions.

Required Qualifications:

Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
Minimum 4+ years of software development or data engineering experience.
2+ years of operating production workloads in cloud infrastructure.
Proven experience with SDLC, Agile, and iterative deployment practices.
Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
Ability to communicate effectively at all organizational levels and influence leadership.
Ability to work independently in a lean, agile, and fast-paced environment.
Understanding of Serverless, Container, Observability; Cloud trail

Preferred Qualifications:

Experience with large-scale application and business process cloud re-imaging.
Exposure to cross-account code promotion best practices.
Knowledge of cloud security best practices, IAM, and regulatory compliance.
Practical application of DevSecOps and Agile methodologies.
Cloud certifications required (AWS, Azure, or GCP).
Familiarity with Voice Bot frameworks, NLP engines, and integration with Contact Center platforms.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$122,800 - $184,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...