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Bilingual Wireless Customer Service Representative - Paid Training Provided
- Summary
- EchoStar is reimagining the future of connectivity.
- What's In It For You?
- + •
Career Growth:
- Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year! +
Comprehensive Benefits:
- Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account +
Exclusive Perks:
- Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans +
Financial Security:
- 401(K) with company match and an Employee Stock Purchasing Program (ESPP) +
Continued Education:
- Tuition Reimbursement to support your career development
- Job Duties and Responsibilities
Customer Service Representative:
- $16.50/hr + $0.50 language differential
- with opportunity to increase pay to $18.15/hr within 60 - 90 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!
Hybrid Work Schedule:
- + •First 60 Days•: You'll work exclusively from our El Paso location.
- After 60 Days
- : The position becomes hybrid, requiring you to report to the El Paso location 3-4 days a week and work remotely 1-2 days a week. + Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the El Paso location as required.
What You'll Be Doing:
- + You will be the voice of the company to our customers, focused on preventing future problems and promoting our services + Maintain strong knowledge of our wireless products, accessories and pricing plans + Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution + Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency + Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues •Skills, Experience and Requirements•
Skills & Requirements:
- + •
Customer Service:
- Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships +
Dependability:
- Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members +
Resilience:
- Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations +
Problem Solving:
- Identify, analyze, and resolve customer issues or inquiries effectively and efficiently +
Continuous Development:
- The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends +
Multitasking:
- Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service +
Requirements:
- Must be able to speak fluently with customers in Spanish and English, High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen +
- $2/hr
- additional per hour worked after 6 pm +
- $2/hr
- additional per hour worked on weekends + These differentials
- compound
- , meaning if you work both after 6 PM and on the weekend, you'll earn an additional
- $4/hr
- for those shifts!
Our Training Program Offers You:
- + Improved skills, such as soft-skills, technical skills, and company-specific knowledge + Information on our growing Wireless business and knowledge on how to make changes to plans, devices, and other account-specific information + Information on our customer facing tools, and how to properly use them to resolve issues + Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material + Hands-On learning through roleplays, call observations, and call practice •
Benefits:
- From versatile health perks to new career opportunities, check out our benefits on our careers website (https://careers.
- Salary Ranges