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Business Development & Operations Manager

May 21, 2026

Job Overview
We are seeking a Business Development & Operations Manager to help drive the growth of our optometry clinic and eyewear business in the United States.

This role will be responsible for identifying operational challenges, improving clinic performance, supporting post-acquisition integration, launching and expanding our eyewear business, and developing new business opportunities and partnerships.

This is not a traditional sales role. The ideal candidate will be someone who can work closely with management and clinic teams, understand both business strategy and day-to-day operations, and build scalable systems to support future growth.

Key Responsibilities

1. Drive Growth of the Optometry Clinic Business

Identify operational issues within clinic operations and execute improvement initiatives
Manage key performance indicators, including appointment volume, patient visits, exams, product sales, and patient satisfaction
Develop and improve staff workflows, role definitions, and evaluation systems
Standardize clinic-level operations and processes
Plan and execute marketing, patient acquisition, and sales promotion initiatives

2. Partnership and Operational Improvement

Lead operational integration, performance improvement, and profitability improvement for optometry clinics
Visualize, analyze, and improve existing business processes
Build staffing structures, role assignments, and reporting systems
Report progress, share key issues, and propose improvement actions to management
Analyze profitability at each clinic and execute improvement plans
Develop a repeatable operating structure that can support future expansion

3. Launch and Expand the Eyewear Business

Support the U.S. expansion of high-quality eyewear brands
Select products to be sold at company-owned clinics and manage purchasing/procurement activities
Manage import-related matters, vendor communication, and inventory control
Design pricing, sales methods, in-store displays, and customer purchase flows
Plan product knowledge and sales training for clinic staff
Improve product assortment based on sales data, inventory data, and customer needs
Explore future sales opportunities beyond company-owned clinics, including distribution and agency models

4. Business Development and Partnerships

Identify new business opportunities, potential partners, and sales channels
Build relationships with optometry clinics, eyewear brands, and external partners
Support the development of business plans, sales plans, and financial projections
Conduct market research, competitive analysis, and customer needs analysis
Organize information, perform analysis, and make proposals to support management decision-making
In the future, leverage data to analyze purchasing trends, forecast sales, and optimize inventory

Why This Role Is Attractive

You will be deeply involved in a growing optometry-related business in the U.S. from an early stage
You will gain cross-functional experience across clinic operations, business improvement, and eyewear business development
You will help bring high-quality Japanese eyewear brands to the U.S. market
You will work closely with management and be involved in both business strategy and hands-on execution
You will not simply operate an existing system; you will help build new systems and grow the business
As the business expands, there may be opportunities to take on broader responsibilities, including multi-location expansion and new sales channel development

Required Qualifications

Experience in business development, sales planning, corporate planning, business operations, retail/store operations, or operational improvement
Experience organizing and driving new businesses or undefined/early-stage operations
Ability to analyze issues based on data and execute improvement initiatives
Strong communication skills with both internal and external stakeholders
Ability to work hands-on with frontline teams and translate strategy into practical execution
Business-level English proficiency
Eligibility to work in the United States

Preferred Qualifications

Experience in healthcare, medical services, optometry, ophthalmology, or clinic operations
Experience in retail, store operations, franchise operations, or multi-location operations
Experience in eyewear, fashion, luxury goods, or consumer products
Experience with post-M&A integration, business integration, or operational turnaround
Experience in purchasing, importing, inventory management, or supply chain operations
Experience in marketing, CRM, or sales promotion
Experience with sales forecasting, demand forecasting, or inventory optimization based on data analysis
Experience working with Japanese companies or Japanese brands

Ideal Candidate Profile

We are looking for someone who:

Can identify issues independently, develop solutions, and execute them to completion
Is more interested in building new systems and businesses than simply maintaining existing operations
Can think from both a management perspective and a frontline operational perspective
Enjoys working in a small, fast-changing environment
Can learn quickly and adapt, even without prior experience in this specific industry
Thinks about the business not only in terms of sales, but also profitability, operations, and customer experience
Is interested in expanding high-quality Japanese products and brands into the U.S. market

Location

Santa Clara, California

Depending on business needs, this role may require visits to clinic locations and occasional business travel.

Employment Type

Exempt, Full-time

Compensation

Compensation will be determined based on experience and qualifications.

Potential Career Path

After joining, this person will help drive the launch and growth of the optometry clinic and eyewear businesses.

As the business grows, this role may expand into positions such as:

Senior Business Development Manager
Director of Business Development
Head of Clinic Operations
Head of Eyewear Business
General Manager, Ophthalmology & Eyewear Business

Pay: $100,000.00 - $130,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Relocation assistance
Vision insurance

Application Question(s):

Experience in business development, sales planning, corporate planning, business operations, retail/store operations, or operational improvement
Experience organizing and driving new businesses or undefined/early-stage operations
Ability to analyze issues based on data and execute improvement initiatives
Strong communication skills with both internal and external stakeholders
Ability to work hands-on with frontline teams and translate strategy into practical execution

Language:

English with business-level proficiency (Required)

Work Location: In person

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