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Business Operations Associate
Summary:
Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.
Essential Duties and Responsibilities:
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
- Seeks win/win solutions for the customer and partners appropriately
- Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
- Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or and register a vehicle for a customer after the sale
- Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
- Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
- Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.
Qualifications:
Work requires ability to:
- Read, interpret and transcribe data in order to maintain accurate records
- Use resources and partnership to balance the needs of the customer and the business
- Understand numeric filing system
- Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
- Multi-task in a high energy, fast-pace team oriented work environment
- Lift objects that weigh as much as 15-20 lbs
- Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
- Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
- Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service
Working Conditions:
- Pleasant but noisy office environment
- May require walking or standing for extended periods of time
- Flexible work hours with shifts that include nights, weekends, and holidays.
- Wears CarMax clothing (acquired through the company) at all times while working in the store
Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of age, race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
