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Campus Internship - Customer Fulfillment Network - Project Intern 2026 (Malaysia)

June 29, 2026

Job Description CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Responsibilities How will you make an impact in this role? We are seeking a motivated intern to provide support on project-related activities and assist with non-complex customer requests. This role offers an opportunity to gain practical experience in project coordination, documentation, and customer support within a professional environment.

Assist project team with coordination, documentation, and administrative tasks
Prepare and update reports, trackers, and presentations as required
Handle routine customer requests and provide timely follow-up
Support data entry, record keeping, and file management
Collaborate with team members to ensure smooth project and service delivery

Qualifications Minimum Qualifications:

Fluency in speaking, reading and writing English
Strong communication and organizational skills
Ability to manage tasks with attention to detail
Proficiency in Microsoft Office (Word, Excel, PowerPoint), and programmer skills are an advantage.
Positive attitude, willingness to learn, and a team-oriented mindset

Additional Information

Location: Kuala Lumpur
Starting Date: April - July (Flexible)
Duration: 3 - 6 Months
Hours: Full time
Year of study: Bachelors - penultimate or final year of study

Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions. Compliance Language American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms:

A Flexible working model with hybrid work arrangements.
All internship opportunities are offered solely as temporary learning and development experiences.
An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.
For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.
Participation in an internship does not guarantee future employment with the Company.
All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...