It’s a great time to join AAA The Auto Club Group! ## Join the Team Committed to Driving Your Career Forward Job Type: Full timeExempt/Non Exempt: HourlyJob Description: Claim Representative Trainee (PIP) – The Auto Club Group The PIP Claims Representative Trainee, under supervision of a designated job coach and/or Claim Manager, is required to successfully complete the company’s Claims training program within 12 months. - The trainee will be required to learn the fundamentals of insurance claims processing, from initial submission to settlement. - The trainee must attend and focus on developing analytical, communication, and customer service skills to assist in assessing and documenting claims accurately. - Through claims training and hands-on experience, the trainee will become proficient in understanding insurance policy, evaluating coverage, conducting investigations, and delivering quality service to become a Claims Representative. What will you do: - Assist in processing and filing routine claims. - Learn and properly apply the fundamentals of claims policies and procedures. - Gather necessary documentation for claim evaluation. - Communicate effectively with policyholders, beneficiaries, and service providers. - Process various types of claims, including, payment approvals. - Review and analyze claim details to determine coverage, liability, and possible fraud and/or subrogation. - Process a claim diary and manage claim backlog. - Investigate problems or unfinished files and complete files as needed. Refer files as appropriate. - Learn to review the status of open and closed reserves and make changes consistent with exposure. - Document claims information accurately, maintain organized records and perform claim support activity when needed. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): - None Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. How you will benefit: - A competitive hourly salary of $21.88 to 26.00 with annual bonus potential based on performance - ACG offers excellent and comprehensive benefits packages, including: - Medical, dental and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program and other professional development opportunities - AAA Membership - Discounts, perks, rewards, and much more We’re looking for candidates who: Required Qualifications (these are the minimum requirements to qualify): Education: - High School Diploma or equivalent - In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states. - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members Knowledge and Skills: Knowledge of: - Telephone etiquette - Basic math calculations to include addition, subtraction, multiplication, division, and percentages - Computer application knowledge Skills and Ability to: - Learn, follow, adapt to and apply ACG Claim policies, procedures and guidelines - Accurately document through data entry to ensure proper claims processing - Acquire the skills to operate the assigned ACG Claim systems - Efficiently communicate through both writing and speaking with policyholders and colleagues in the workplace - Demonstrate customer service skills by showing empathy to enhance the customer experience. - Collect, analyze, interpret data, and solve problems while demonstrating strong decision-making skills with colleagues. - Demonstrate basic PC software skills (Microsoft applications.) - Prioritize to claim-related tasks, manage time effectively, organize tasks, and plan with efficiency. - Perform basic mathematical calculations. - Understand basic construction methods and applications. Ability to: - Analyze claim-related data with high proficiency Preferred Qualifications: Education: - Associate’s degree in Business Administration, Insurance, or a related field and/or equivalent coursework and experience - IIA or CPCU coursework or designation - Bachelor’s degree in Business Administration, Insurance or a related field Experience: - Working in a claims or similar customer service environment - Dealing with claims, including administrative support tasks - Preparing repair estimates or appraisals - Working independently in a virtual environment Knowledge and Skills: - Claims operations and handling procedures - Claims terminology and processing systems - Insurance policy provision - Bi-lingual (Spanish and/or Arabic) language skills - Basic understanding of construction and building terminology Knowledge of: - Medical terminology - Telephone etiquette - Basic math calculations to include addition, subtraction, multiplication, division, and percentage Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.