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Claims Unit Manager - Catastrophe

June 3, 2026

Claims Unit Manager - CatastropheWho we are:AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.What’s in it for me?· Annual bonus performance incentive program· Company paid pension plan· Career opportunities across multiple business lines and statesWhat you’ll do:You will bring your expertise to a best-in-class organization that is focused on delivering quality service to our members. Your responsibilities will include:Ensure all claims within the unit meet or exceed quality and regulatory requirements<ul><li>Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data</li><li>Ensure corrective actions are taken to correct deficiencies</li><li>Recruit and develop people</li><li>Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing</li><li>Identify and implement staff development and training need to support an effective succession plan</li><li>Timely and responsive employee coaching and performance counseling </li><li>Travel as needed throughout the Auto Club Enterprises footprint - estimated 25%</li></ul>What you bring:<ul><li>Four-year degree or commensurate experience highly desirable</li><li>Homeowner and Auto Claims leadership experience 5 + years preferred</li><li>Technical experience includes 7 to 10 years of claims handling</li><li>Strong organization skills, planning and delegation</li><li>·Strong communication skills are a must as well as excellent interpersonal skills</li><li>Ideal candidate can effectively lead change</li><li>A valid driver’s license with safe driving records required.</li></ul>The starting pay range for this position is:$120,500.00 - $160,800.00Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.Remarkable benefits: • Health coverage for medical, dental, vision• 401(K) saving plans with company match AND Pension • Tuition assistance• Floating holidays and PTO for community volunteer programs• Paid parental leave• Wellness programs• Employee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”AAA is an Equal Opportunity EmployerOur organization participates in E-Verify

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...