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Client Service Coordinator - Evenings & Weekends

May 30, 2026

Are you passionate about animals and enjoy working in a dynamic, fast-paced environment? Woofie’s is seeking a detail-oriented and enthusiastic Client Services Coordinator to join our growing pet care business for full-time position working Sunday through Thursday during the day. This on-site role is integral to supporting our operations, clients, and team members.

Key Responsibilities:

As a growing business, we wear many hats! Your varied responsibilities will include:

Client Relations: Answering phone calls, responding to emails, and meeting with clients to provide exceptional service and support.
Scheduling: Coordinating and managing complex schedules for employees and clients, ensuring no details are overlooked and everyone is where they need to be.
Operational Support: Assisting with errands, marketing events, and maintaining the office and grooming vans. Occasionally, performing pet care visits for dogs and cats.

What We’re Looking For:

The successful candidate must possess the following skills and abilities:

Animal and People Enthusiast: A genuine love for animals and people is at the heart of what we do. You must thrive in an environment where you’re pulled in multiple directions by both clients and pets—remaining positive, upbeat, and kind under pressure.
Highly Organized and Detail-Oriented: If you’re obsessive about creating and checking off to-do lists, this is the role for you! The ability to multitask and prioritize in a fast-paced environment is essential.
Tech-Savvy: Comfort with technology is important. You’ll use tools like Slack, basic Excel, Word, social media platforms for business, and industry-specific software. Quick learners who embrace new systems will excel in this role.
Excellent Communication Skills: Strong oral and written communication skills are critical for providing top-tier customer service and working collaboratively with the team.
Experience: Previous office experience in a customer service role is required. Experience in the pet care industry (e.g., dog walking, pet sitting, grooming, veterinary assistance) is strongly preferred.
Location: Resides in or near the Ashburn or Leesburg area.
Transportation: Must have reliable transportation and a smartphone.
Commitment: This is not a summer or seasonal position; we’re looking for candidates seeking a long-term role.

Why Join Us?

Health care, dental, and vision benefits (available after a probationary period for full-time employees).
Paid time off (PTO) for full-time employees.
The chance to work in a supportive, pet-loving environment where your contributions make a difference.

This on-site position offers the opportunity to be part of a thriving, pet-centered business where no two days are the same.

If you’re passionate about animals, enjoy helping people, and thrive in a fast-paced setting, we’d love to hear from you!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of experience do you have working in an office setting with administrative job duties?

Experience:

Customer service: 2 years (Preferred)

Ability to Commute:

Ashburn, VA 20147 (Preferred)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...