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Client Success Lead

June 3, 2026

This is a remote position. Imagine being able to meet your leader BEFORE applying! Click the following link to meet and hear from the leader about this specific role; https://youtu.be/ix5gksfFqPE About VHS Veteran Hiring Solutions brings humanity back to hiring. We don’t pipeline talent we prepare leaders with purpose. Our work is built on clarity, trust, and alignment, helping veterans and employers find the right fit for long-term success. At VHS, we believe you don’t sell experience. You translate purpose. Position Summary The Client Success Lead owns the relationship after the handshake. This role is responsible for building trust with new clients, strengthening existing partnerships, and making sure what was sold is executed with clarity and consistency. They sit at the intersection of sales and recruiting—close enough to both sides to prevent disconnects, solve problems early, and keep the client experience human, strategic, and high-touch. This person will oversee the health of every requisition under their client accounts, not by directly managing recruiters, but by driving alignment, communication, and accountability across the process. They will partner closely with the Head of Sales and Head of Recruiting, attend both weekly meetings, and help ensure VHS delivers on its promise to bring humanity back to hiring. This role currently does not have direct reports, but may evolve into a people leadership position as the organization grows. Key Responsibilities Client Relationship Ownership <ul> <li>Build, maintain, and deepen trusted relationships with new and existing client partners </li> </ul> <ul> <li>Serve as the primary point of contact for client communication, satisfaction, and strategic account development </li> </ul> <ul> <li>Create a high-touch, high-trust client experience that reflects the VHS mission and brand </li> </ul> Business Development Support <ul> <li>Partner with the Head of Sales to help establish new client relationships and expand current accounts </li> </ul> <ul> <li>Support client onboarding and set clear expectations around process, communication, and success metrics </li> </ul> <ul> <li>Identify opportunities for account growth, stronger engagement, and long-term partnership </li> </ul> Requisition Oversight <ul> <li>Maintain accountability for all open requisitions within assigned client accounts </li> </ul> <ul> <li>Monitor progress, urgency, alignment, and delivery across active searches </li> </ul> <ul> <li>Partner with recruiting leadership to ensure search activity matches client expectations and business priorities </li> </ul> <ul> <li>Escalate risk, friction, or process breakdowns early and proactively </li> </ul> Cross-Functional Bridge <ul> <li>Act as the bridge between sales and recruiting, ensuring clean handoffs, strong internal communication, and aligned execution </li> </ul> <ul> <li>Attend and contribute to both weekly sales meetings and weekly recruiting meetings </li> </ul> <ul> <li>Translate client feedback, concerns, and priorities into actionable direction for internal teams </li> </ul> <ul> <li>Help both teams stay aligned on account strategy, search status, and relationship health </li> </ul> Client Strategy & Retention <ul> <li>Strengthen retention through proactive communication, responsiveness, and strategic problem-solving </li> </ul> <ul> <li>Address client concerns and executive escalations with professionalism, urgency, and ownership </li> </ul> <ul> <li>Ensure clients feel supported, understood, and confident in the VHS process </li> </ul> <ul> <li>Turn strong client partnerships into long-term advocates for VHS </li> </ul> Process Improvement & Insight <ul> <li>Identify trends across client relationships, requisition flow, and service delivery </li> </ul> <ul> <li>Recommend improvements that strengthen the client experience and improve coordination between teams </li> </ul> <ul> <li>Help define what “great client success” looks like at VHS as the function continues to mature </li> </ul> Ideal Fit The right person for this role is relational, organized, credible, and proactive. They know how to build trust quickly, protect relationships under pressure, and keep multiple teams aligned without needing formal authority over everyone involved. They are commercially minded enough to help grow accounts, operationally sharp enough to track requisition health, and mission-driven enough to represent VHS the right way in every conversation. Reporting Structure This role will work in close partnership with the Head of Sales and Head of Recruiting and will play a central role across both functions. This position currently has no direct reports, though that may evolve over time as the function grows. #LI-BN1 <h3>Requirements</h3> <ul> </ul> <ul> <li>Experience in account management, client success, business development, recruiting, staffing, or a related client-facing role </li> </ul> <ul> <li>Proven ability to build and maintain strong business relationships </li> </ul> <ul> <li>Strong communication skills with the ability to navigate both external client conversations and internal cross-functional collaboration </li> </ul> <ul> <li>Experience managing multiple priorities, stakeholders, and active accounts at once </li> </ul> <ul> <li>Ability to operate strategically while staying close to day-to-day execution </li> </ul> <ul> <li>Strong sense of ownership, urgency, and accountability </li> </ul> <ul> <li>Comfortable working in a fast-moving, growth-oriented environment </li> </ul> <ul> <li>Experience in recruiting, talent acquisition, staffing, or veteran hiring is strongly preferred </li> </ul> <h3>Benefits</h3> <h2> </h2> <ul> <li>Commission based role </li> <ul> <li>Uncapped earning potential </li> </ul> <li>Hybrid flexibility: remote-first with a collaborative home base in greater Boston, MA </li> <li>Clear path to leadership: advancement into team lead and management roles as VHS grows </li> <li>Direct mission impact: every deal you close creates an opportunity for a veteran </li> </ul> Compensation structure and OTE expectations will be discussed during the interview process. <h2>Our Commitment to You </h2>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...