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Communications Manager (Contract) at Duolingo
This a Full Remote job, the offer is available from: Austria, Pennsylvania (USA)
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more.
About the role
We’re looking for a contract Communications Manager to lead production for Parliament (Duolingo’s weekly all-hands) and provide day-to-day communications and operational support across the Global Communications team. You will bring rigor to live-forum production, tighten workflows and documentation, and help presenters and leaders land clear, consistent messages—while also rolling up your sleeves on writing, research, slide design, and team systems that keep our comms engine running smoothly. This contract role sits within Global Communications and partners closely with People, IT/AV, Legal, Finance, and executive offices to ensure our most visible internal forum runs smoothly—and that employees and stakeholders know what matters, why, and what’s next.
🧠 You will...
- Own end-to-end Parliament production: run the planning calendar, manage run-of-show, coordinate presenters, and oversee day-of execution with IT/AV to ensure a smooth experience every week.
- Partner with presenters to clarify key messages; draft or review talking points, FAQs, and follow-ups to drive clarity and consistency across sessions.
- Build and maintain lightweight templates, checklists, and operating rhythms for internal forums (briefs, slide guidance, rehearsal norms, recording/distribution workflows).
- Coordinate cross-functional logistics with People, Legal, Finance, and IT/AV, ensuring approvals, clearances, and distribution are handled on time.
- Manage the weekly production timeline: kickoffs, content deadlines, reviews, run-throughs, and retros; proactively flag risks and drive mitigation plans.
- Draft and edit internal communications (Slack posts, memos, FAQs, manager toolkits) under the direction of Global Communications leads.
- Support broader Global Communications projects—such as executive visibility moments, change communications, and issues planning—with research, briefing docs, and clear documentation.
- Maintain shared Comms systems and documentation, including calendars, trackers, meeting notes, and knowledge repositories so work is organized and searchable.
- Help with basic operations and vendor/contractor coordination for the Comms team (e.g., SOWs, invoicing support, scheduling, and asset organization).
- Track and report simple effectiveness metrics for internal forums and select comms initiatives (reach, clarity signals, Q&A themes) and turn learnings into improvements over time.
✔️ You have...
- 5–7 years of experience in communications, events/production, or program operations supporting executive or company-wide forums in a fast-paced environment.
- Demonstrated experience providing hands-on communications support (drafting internal updates, FAQs, or toolkits) for senior leaders or cross-functional teams.
- Strong production and project-management skills: building calendars and run-of-show, leading rehearsals, managing timelines, and coordinating cross-functional partners (People, Legal, Finance, IT/AV).
- Excellent writing and editing skills; able to translate complex topics into clear talking points, memos, and follow-up notes for broad employee audiences.
- High attention to detail and operational rigor; comfort creating templates, checklists, trackers, and documentation that teams actually use.
- Sound judgment and discretion; experience supporting sensitive or high-visibility internal moments.
- Ability to work effectively with teams based in Pittsburgh, PA and New York City and to align with U.S. business hours.
⭐️ Exceptional candidates will have...
- Hands-on live event production experience for executive communications (run-of-show, stage/AV coordination, and presenter coaching).
- Prior experience supporting a communications, PR, or executive communications team with research, briefings, and content organization.
- Experience building simple measurement frameworks for internal comms and forums (e.g., reach, comprehension/clarity signals, sentiment) and iterating based on insights.
- Familiarity with Slack-at-scale and live forum norms, including channel governance and content distribution workflows.
- Experience packaging and managing manager cascade materials tied to live announcements (toolkits, timelines, and feedback loops)
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.
