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Connections Specialist

June 2, 2026

<h2>About the team</h2>Buying, selling and financing homes is a complicated process with uncertain timelines. The Connections team is passionate about changing that. We interact and support movers to improve their experience, tailoring our approach to meet each customer where they are at in the process. Our team is responsible for delivering an outstanding consumer experience and tapping into our expertise to get every customer moving in unlocking their next chapter. We are central to the mission of integrating offerings across the Zillow platform, making it easier for customers to buy and sell their homes.<h2>About the role</h2>Are you a high-energy team-player with excellent organization and interpersonal skills? Are you motivated to achieve and exceed monthly targets on a consistent basis while providing outstanding service? The Connections Specialist is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon.This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $16.10 - $24.10 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $15.30 - $22.90 hourly. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.<h2>Who you are</h2><h2></h2><ul><li>Confident working in a high energy, customer facing, demand generation workflow</li><li>Strong communication skills through email, phone, text, and personal interaction</li><li>Ability to thrive in a team environment, excited to share new insights to help the team grow and succeed</li><li>Internally motivated to achieve results, and you pride yourself on continuous improvement in your work</li><li>Believe in the principle that crafting strong rapport with customers and colleagues alike is essential to long-term success</li><li>Understand that process matters, and follow SOPs to ensure consistency in the customer experience</li><li>Familiarity with real estate industry a plus</li></ul><h2>Responsibilities</h2><ul><li>Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services</li><li>Get customers connected to the right Zillow products and professionals through an understanding of real estate and a dedication to crafting an outstanding customer experience</li><li>Collaborate with peers and leadership to build an environment rooted in trust, self-discipline, and friendly competition to achieve goals together</li><li>Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives</li><li>Ensure compliance to Zillow Group and real estate norms, policies, and regulations to the highest degree</li><li>Respond to changes in the business with agility and skill at navigating ambiguity</li></ul><h2>Required Experience:</h2><ul><li>1+ year experience in account management, customer service, demand generation or an inbound/outbound sales role with a proven track record of goal achievement and the ability to deliver an excellent customer experience</li><li>Quick and flexible learner, willing and able to adapt rapidly to change</li><li>Must be comfortable conducting both inbound and outbound consultative sales calls; skilled in discovery, handling initial reluctance, and objection handling.</li><li>Ability to storytell - to be engaging and authentic with customers and drive trust in Zillow products</li><li>Must possess great interpersonal skills; knowing how to actively listen and use objections as a space to ask more questions</li><li>Must possess excellent presentation skills, providing recommendations to customers that meet their needs</li><li>Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers</li><li>Able to work flexible schedules that include early mornings, late nights, weekends and holidays</li><li>Must have experience with web-based products and Google Suite </li></ul><h2>Get to know us</h2>At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of <a href="https://www.greatplacetowork.com/best-workplaces/100-best/2025" target="_blank" rel="noopener noreferrer">FORTUNE 100 Best Companies to Work For® in 2025,</a> and included on the <a href="https://people.com/100-companies-that-care-list-2025-11784812" target="_blank" rel="noopener noreferrer">PEOPLE Companies That Care® 2025 </a>list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...