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Contact Center CSR (Remote) Must reside in the State of WA
Contractor Opportunity Role Title: Remote Contact Center - Call Center Agent Location: Remote / Must live in State of WA
Engagement Type: Contractor via Third‑Party Supplier Contracting Entity: Accenture Supplier of Record: Artech Start Date: 6/15/2026 Duration: 7 months with potential for extension
About The Role We are seeking qualified contractors to fulfil the role of a Contact Center Agent, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels.
The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment.
This opportunity is open to individuals located in the State of Washington and surrounding areas. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.
The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 a.m. to 5:00 p.m. Pacific Standard Time
Training is for 3 weeks from 8 a.m. to 5 p.m. PST
Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.
Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities Core Duties
- Answer incoming and conduct outbound communications via phone, chat, and email
- Follow established call flows and scripts to ensure consistency and quality
- Relay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.
- Timely and accurate resolution of citizen inquiries
- Clear and complete documentation of customer interactions and outcomes
- Consistent adherence to operational, quality, and compliance standards
- Proactive identification of trends and risks impacting service delivery
- Microsoft Office (Excel, Word, Outlook, Teams)
- Internet‑based call handling and chat platforms
- Internal research tools, knowledge bases, and call logging systems
- High School Diploma or GED equivalent
- Minimum of 2 years' experience in Customer Service
- Minimum of 1 year call center experience
- Proficiency with computers, including internet navigation, email, and data entry
- Strong listening, verbal, and written communication skills
- Reliable internet connection capable of supporting internet‑based calls
- Quiet, private remote work location
- Contractors must maintain confidentiality and professionalism at all times
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unles
