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Credit and Collections Coordinator I
About the position
Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say \"I am energy\", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off. In this hybrid Credit and Collections Coordinator I role , your work goes beyond balances and billing—you’ll help ensure customers receive the essential services they depend on. Through empathetic conversations and collaborative problem‑solving, you’ll support customers and community partners while guiding them toward sustainable payment solutions. With a flexible work arrangement and occasional in‑office connection, this role is ideal for someone who values meaningful customer interactions and understands the importance of empathy in collections. Job Summary Credit and Collections Coordinator I oversees incoming and makes outgoing collections-related calls to customers, community assistance agencies, and collection agencies. This position processes paperwork to support collections activity, including bankruptcies and probates.
Responsibilities
- Processes appropriate paperwork to file claims for outstanding utility balances.
- Identifies all customer accounts impacted by bankruptcy makes notes and performs follow up.
- Responds to incoming calls, correspondence, and emails from community assistance agencies that are aiding customers.
- Accesses customer information systems (CIS) accounts and answers questions related to account status, balance, usage, and payment agreement status and options.
- Aids community assistance agencies with inquiries related to the online self-service application energy assistance center (EAC), including access issues and encouraging use of system to agency staff.
- Processes non-utility accounts with outstanding balances.
- Sends customer correspondence, answers related phone calls from customers or internal employees, documents customer information systems (CIS) accounts, transfers outstanding balances to collection agencies, and responds to inquiries and notifications related to those accounts.
- Answers inquiries from collection agencies related to disputes, recalls, commissions, and financial adjustments.
- Makes outgoing collections calls to customers discussing past due account balances, processes payments, sets up payment arrangements, and notes CIS accounts.
- Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Requirements
- Associate Degree Preferred
- 2 years of related experience
- Basic knowledge of customer service, collections processes and procedure, CIS system accessing and updating of accounts.
- Demonstrated solid commitment to excellence in customer service.
- Demonstrated effective interpersonal, verbal and written communication skills.
- Demonstrated ability to use computer software programs (e.g., e‐mail, word processing, spreadsheet, and project management); experience with customer information systems preferred.
- Maintains confidentiality with customer information.
- Proficient in basic math.
- Demonstrated ability to manage multiple tasks and responsibilities.
- Ability to work effectively in a collaborative and inclusive work environment.
Benefits
- competitive pay
- comprehensive health and retirement benefits
- tuition reimbursement
- paid time off
- annual incentive program
