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Customer Advocate (Japanese Speaking) (Remote)

July 15, 2026

One part brand champion and one part problem-solving expert, Customer Advocates are passionate about helping customers by providing an incredible experience. Our team handles inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions — resolving customers sales-related issues quickly and effectively.If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play, as a Team), then the Customer Advocate team is the perfect fit for you!Drawing on specialized billing, licensing, and pricing expertise, Japan Customer Advocates collaborate with the Japan sales team and partner organizations to deliver seamless sales support and an exceptional customer experience across the Japan market.<h3>In this role youll get to:</h3><ul><li>Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels</li><li>Understand the customer buyer journey and provide billing and licensing support including quoting and pricing calculation.</li><li>Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset, with balance.</li><li>Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers</li><li>Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience</li><li>Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”</li><li>Acquire knowledge of new systems, products, and processes, and policies</li></ul> <h3>On your first day, well expect you to have:</h3><ul><li>Fluency in Japanese and English</li><li>Extensive background providing sales support through various channels such as email, phone, and chat</li><li>Strong customer service skills with a knack for empathy, use of positive language, attentiveness, and effective listening</li><li>A native level of spoken Japanese language communication skills with the ability to convey technical issues in non-technical terms</li><li>Ability to read and write in English (equivalent to TOEIC 740). You will need to communicate with other peers in English, and read internal documents in English</li><li>Ability to work under pressure and remain flexible to changing schedules and demands</li><li>Robust multitasking skills (e.g. able to log calls and interact with customer simultaneously) with strong attention to detail</li><li>A positive attitude, a sense of urgency, and timely, thorough execution</li><li>Professional attitude with adaptability and flexibility to cope with changes and challenges effectively</li></ul>Its great, but not required if you have:<ul><li>Familiarity with Atlassians suite of products; experience using Jira or Confluence is an advantage</li><li>A proven ability to deliver projects, from concept to execution</li><li>Demonstrated talent for inspiring change from customer feedback</li></ul>Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="">go.atlassian.com/perksandbenefits</a> to learn more.About AtlassianAt Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="">go.atlassian.com/crh</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...