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Customer Engagement Representative

June 9, 2026

<h4>About Gallagher and eShepherd</h4>Our purpose at Gallagher is to Protect what matters most, and we live it every day — whether that’s supporting farming businesses, advancing technology, or helping customers solve real-world operational challenges. We care deeply about our people, their families, and the communities we work alongside.At eShepherd, we’re transforming livestock management through smart virtual fencing technology that gives ranchers greater flexibility, visibility, and control over their operations. By combining practical farming knowledge with world-class technology, we’re helping customers improve productivity, sustainability, and animal management outcomes.We’re in an exciting stage of growth across North America and globally. Our culture is entrepreneurial, collaborative, and fast-moving, with teams across the USA, Australia, and New Zealand working together to build solutions that create meaningful impact for customers every day.We’re building the future of livestock technology. Come join us.<h4 class="MsoNormal">About the role</h4>We’re looking for a Customer Engagement Representative to help expand the reach of the eShepherd platform across North America. In this role, you’ll focus on generating and qualifying opportunities, building relationships with prospective customers, and supporting the sales journey from initial engagement through to handover and onboarding.You’ll work closely with ranchers, producers, and industry stakeholders to understand their operational challenges and demonstrate how virtual fencing technology can deliver real value within their businesses. This is a highly relationship-driven role that combines sales strategy, customer engagement, and practical agricultural understanding.Working alongside Business Development Managers and the wider eShepherd team, you’ll play a key role in driving pipeline growth and helping scale the business across the region. The role is well suited to someone who enjoys building connections, identifying opportunities, and working in a fast-paced growth environment where no two days look the same.<h4 class="MsoNormal">What you’ll be doing</h4>In this role, you’ll focus on building strong relationships across the livestock industry while helping ranchers understand the value and practical application of the eShepherd platform. You’ll manage opportunities throughout the sales journey — from initial engagement and qualification through to product demonstrations and supporting successful customer handovers.You’ll work closely with Business Development Managers, Customer Success teams, and wider eShepherd stakeholders to help grow market presence across North America. Success in this role comes from being proactive, commercially minded, and genuinely interested in helping customers solve real operational challenges through technology.Key responsibilities include:<ul><li class="MsoNormal">Traveling to events to represent eShepherd – including presenting, speaking and joining panel discussions</li><li class="MsoNormal">Identifying and qualifying new opportunities across the livestock and grazing sector</li><li class="MsoNormal">Building relationships with prospective customers and conducting product demonstrations</li><li class="MsoNormal">Supporting regional sales strategies and managing pipeline activity through CRM systems</li><li class="MsoNormal">Leading customer conversations, handling objections, and supporting contract discussions</li><li class="MsoNormal">Collaborating with internal teams to ensure a smooth transition from sales to onboarding</li><li class="MsoNormal">Staying informed on market trends, competitor activity, and emerging AgTech developments</li></ul><h4 class="MsoNormal">Who you are</h4>You’re a commercially minded relationship builder who enjoys connecting with customers and identifying opportunities to deliver value. You bring experience from a sales, business development, customer engagement, or solution-selling environment and are motivated by achieving results while building long-term partnerships.You’ll ideally have experience within agriculture, livestock production, AgTech, or grazing systems, along with a genuine understanding of the challenges and opportunities facing ranchers and producers today. You’re comfortable having consultative conversations, presenting solutions confidently, and helping customers navigate change through technology.You’ll thrive in this role if you bring:<ul><li class="MsoNormal">Experience in solution sales, customer engagement, business development, or account management</li><li class="MsoNormal">Agricultural, livestock, or AgTech industry knowledge, particularly within beef cattle or grazing systems</li><li class="MsoNormal">Strong communication and presentation skills with the ability to build trust quickly</li><li class="MsoNormal">A proactive, results-driven mindset with strong commercial awareness</li><li class="MsoNormal">The ability to manage pipeline activity and work independently in a fast-paced environment</li><li class="MsoNormal">Experience using CRM platforms and sales tools to manage opportunities and reporting</li><li class="MsoNormal">Strong collaboration skills and the ability to work effectively across global teams</li><li class="MsoNormal">Curiosity, adaptability, and the confidence to contribute within a growing business</li><li class="MsoNormal">You’ll have an advantage if you’re located close to an airport to enable you to keep up with the travel aspect of the role</li></ul>Experience working within an international or globally focused business would be beneficial, though not essential.<h4 class="MsoNormal">Why join us</h4>At Gallagher and eShepherd, you’ll be part of a global organization with a strong purpose and a growing presence in the AgTech sector. You’ll have the opportunity to contribute directly to the growth of a technology platform that’s helping shape the future of livestock farming while building meaningful relationships across the agricultural industry.We also offer:<ul><li class="MsoNormal">A base annual salary of 75 - 89k USD + yearly performance-based incentive (Actual compensation within this range may vary based on experience, skills, qualifications, and other job-related factors.)</li><li class="MsoNormal">Career growth opportunities within a rapidly scaling global business</li><li class="MsoNormal">The energy and pace of a growth-stage technology company backed by Gallagher stability</li><li class="MsoNormal">A collaborative and supportive team culture</li><li class="MsoNormal">Medical, dental, and vision coverage</li><li class="MsoNormal">Life and disability insurance</li><li class="MsoNormal">401(k) and wellness programs</li><li class="MsoNormal">Employee Assistance Program and wellbeing support</li><li class="MsoNormal">The tools, technology, and flexibility you need to succeed in a remote role</li></ul><h5 class="MsoNormal" style="text-align:center;">Learn more about us: <a target="_blank" href="https://www.youtube.com/watch?v=TJeIKEwim7s">eShepherd Intro North America</a></h5>If you’re excited by the opportunity to combine agriculture, technology, and relationship-driven sales in a growing global business, we’d love to hear from you.Applications will be reviewed as they are received, and we may progress candidates prior to the advertised closing date.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...