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Customer Service Rep.-Licensed

April 27, 2026

Marketing Statement:Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.Join the team at American Collectors Insurance, where passion meets protection!We are looking for Licensed Customer Service Representatives (CSR) to join our team.Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.In this role you will: <ul><li>Address client needs and concerns via phone and email</li><li>Maintain and utilize a working understanding of underwriting compliance guidelines</li><li>Answer back-to-back inbound calls</li><li>Make outbound calls to customers for as needed follow-ups </li><li>Establish rapport quickly and build positive customer relationships </li><li>Provide prompt, accurate and friendly customer service</li><li>Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications</li></ul>About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now! Compensation: $43-46k ($21-23/hr) depending on experience level, overtime eligible (not required)Benefits: health insurance (medical, dental, vision), flexible spending & health savings accounts, life insurance, retirement plan, paid time off, overtime availability, employee referral programWeekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)Responsibilities:<ul><li>Delight our customers with superior customer service</li><li>Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority</li><li>Cancel and Non-renew policies according to procedures</li><li>Complete necessary documentation quickly and efficiently</li><li>Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies</li><li>Expected to be on phones 100% of the time</li><li>Conduct risk analysis and evaluate underwriting quality of applicants</li><li>Evaluate details to appropriately match premium to underwriting exposure</li><li>Meet all production goals</li><li>Complete new business applications for existing customers as needed</li><li>Performs other duties as assigned</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent</li><li>Active P&C or Personal Lines insurance license in your state of residence</li><li>Prior experience working in a customer facing insurance service role</li><li>Demonstrated success in a team environment</li><li>Proficiency to multi-task, follow-through and follow-up </li><li>Excellent communication skills, written and verbal</li><li>Positive customer and quality focus</li><li>Possess an upbeat and positive attitude </li><li>Organized and detail oriented </li><li>Proactive in problem solving </li><li>Ability to perform critical thinking and reasoning </li><li>Advanced computer skills </li><li>Reliable high-speed internet</li></ul>Desired Qualifications:<ul><li>Associate or bachelor’s degree</li><li>Prior underwriting experience</li><li>Prior experience working on a hybrid/remote team </li><li>Prior insurance sales experience</li></ul>EEO Statement:Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.Benefits:We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online. Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at <a href="https://www.phly.com/Careers/default.aspx" target="_blank" rel="noopener noreferrer">https://www.phly.com/Careers/default.aspx</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...