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Customer Success Manager

April 27, 2026

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.Are you ready to help shape the future? Join us! At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed. What success looks like Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor. What You'll Do<div> <ul type="disc"> <li>Build trusted relationships with customer stakeholders across your assigned book of business</li> <li>Partner closely with your Account Manager to support renewals, retention, and growth opportunities</li> <li>Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively</li> <li>Execute customer success plans that align product value to each customer’s goals and priorities</li> <li>Conduct proactive outreach and regular customer meetings to maintain engagement and momentum</li> <li>Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals</li> <li>Develop and execute action plans to mitigate risk and improve customer outcomes</li> <li>Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience</li> <li>Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners</li> <li>Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery</li> </ul> </div> What Makes You a Great Fit<div> <ul type="disc"> <li>2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role</li> <li>Experience in SaaS, technology, information services, or a similar environment</li> <li>Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders</li> <li>A customer-first mindset paired with strong business and commercial awareness</li> <li>Experience driving product adoption, engagement, and customer outcomes</li> <li>Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams</li> <li>Strong communication skills, with the ability to explain value clearly and confidently</li> <li>Comfort navigating ambiguity, shifting priorities, and a fast-paced environment</li> <li>Ability to learn multiple products and become a strong generalist across a broad solution set</li> </ul> Preferred qualifications <ul type="disc"> <li>Experience supporting renewals, retention, or expansion within a recurring-revenue business</li> <li>Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence</li> <li>Experience using CRM and customer success tools such as Salesforce or similar platforms</li> <li>Exposure to environmental, regulatory, compliance, or other complex B2B software environments</li> <li>Experience supporting mid-market or enterprise customers</li> <li>Experience working with geographically distributed customers and traveling for onsite meetings</li> </ul> Location and travel This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel. </div> Pay Transparency: The anticipated base salary range for this position is $65,000-$70,000 per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include:- Health, dental, and vision insurance- Life insurance and disability coverage- Open PTO and parental leave- 401(k) plan with company matching- Employee assistance program- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an <a class="postings-link" href="https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity">equal opportunity employer</a> and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to <a class="postings-link" href="mailto:recruiting@hr.3eco.com">recruiting@hr.3eco.com</a>Visit us at <a class="postings-link" href="https://www.3eco.com/">https://www.3eco.com/</a> Follow us at <a class="postings-link" href="https://www.linkedin.com/company/3e-safer-world/">https://www.linkedin.com/company/3e-safer-world/</a><a class="postings-link" style="font-size: 10px" href="https://www.3eco.com/privacy">Privacy Policy</a> and <a class="postings-link" style="font-size: 10px" href="https://www.3eco.com/3e-candidate-privacy-notice">Candidate Privacy Notice</a>Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...