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Customer Support 40HR per week EST Full Time Long Term - Contract to Hire

July 17, 2026

Here is the final version ready for posting:

# Customer Solutions & Support Manager (English & Spanish)

**Location:** United States (Remote)

**Employment Type:** Full-Time (40 Hours Per Week)

**Schedule:** Monday-Friday, Eastern Time (EST) Business Hours

## About the Role

We are seeking an experienced, professional, and customer-focused Customer Solutions & Support Manager to join our growing team. This position is ideal for someone who is highly organized, detail-oriented, proactive, and passionate about delivering exceptional customer experiences.

The ideal candidate is fluent in English and Spanish, possesses excellent communication skills, demonstrates strong accountability, and consistently follows through on commitments. We are looking for a professional with a proven track record of employment stability who has successfully worked with previous employers for several years and is seeking a long-term career opportunity.

## Responsibilities

* Serve as the primary point of contact for customers via phone, email, chat, and support tickets.

* Deliver exceptional customer service and timely resolution of customer inquiries.

* Manage customer onboarding, training, and account support.

* Follow up proactively with customers to ensure complete satisfaction and issue resolution.

* Coordinate with internal departments to address customer concerns and escalations.

* Maintain accurate records of customer interactions, communications, and support activities.

* Assist with account management, retention, and customer relationship development.

* Prepare reports, documentation, spreadsheets, and customer communications.

* Support operational, administrative, and customer success initiatives.

* Maintain a positive, professional, and solution-oriented attitude at all times.

## Required Qualifications

* Must be legally authorized to work in the United States.

* Fluent in both spoken and written English and Spanish.

* Available to work full-time, 40 hours per week during Eastern Standard Time (EST) business hours.

* Excellent verbal and written communication skills.

* Professional telephone etiquette and customer service skills.

* Strong organizational and time management abilities.

* Exceptional attention to detail and accuracy.

* Demonstrated ability to manage multiple priorities while meeting deadlines.

* Strong follow-up and follow-through skills.

* Self-motivated, dependable, and accountable.

* Proficient in:

* Microsoft Word

* Microsoft Excel

* Microsoft Outlook

* Microsoft Teams

* Google Workspace

* CRM and customer support platforms

* Reliable high-speed internet connection and professional remote work environment.

## Preferred Qualifications

* Minimum 5 years of experience in customer support, customer success, account management, operations, or a related field.

* Experience supporting software, SaaS, payroll, payment processing, POS systems, CRM platforms, or business services.

* Previous management or team leadership experience.

* Experience working with ticketing and support systems.

## What We Are Looking For

The ideal candidate will demonstrate:

* Professionalism and integrity

* Outstanding customer service skills

* Positive attitude and team-oriented mindset

* Strong problem-solving abilities

* Excellent communication skills

* Exceptional organizational skills

* Reliability and punctuality

* Attention to detail

* Ability to take ownership and see tasks through to completion

* Long-term employment history with demonstrated career stability

## Application Requirements

To be considered, applicants must submit:

1. Current Resume

2. Cover Letter

3. Three Professional References

4. English Voice Recording (60-90 seconds) introducing yourself and describing your professional experience

5. Spanish Voice Recording (60-90 seconds) introducing yourself and describing your professional experience

## Additional Screening Questions

Please provide the following information with your application:

1. List your last five employers, including dates of employment and job titles.

2. Explain your reason for leaving each position.

3. Describe your experience working remotely.

4. What customer support software, CRM platforms, or business applications have you used?

5. Why are you interested in a long-term career opportunity with our company?

### Important

We are seeking a long-term team member who values stability, accountability, professionalism, and exceptional customer service. Candidates with a demonstrated history of job stability, strong communication skills, and a commitment to excellence will be given priority consideration.

This role is full-time, 40 hours per week, and requires availability during Eastern Time business hours. We are seeking an experienced professional who is looking for a long-term opportunity to grow with our organization.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...