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Data Center Technician I

May 30, 2026

Job Description:

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions:

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential Cabling Standards.
Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
Work a common hardware upgrade/replacement request.
Identify information given during more complex requests as outlined by the remote hands product.
Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
Install hardware in a cabinet according to Flexential best practices.
Understand OpsDB functionality.
Install, label, and document power installed into customer cabinets.
Can articulate process for ordering of PDUs, cable, and cabinets.
Install, label, terminate, test and troubleshoot cabling consistently.
Document CLX entries.
Follow safety and fiber cleaning protocols.
Read, understand and perform LOA verification.
Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
Maintain SLA compliance across assigned tasks.
Document shift activities and complete handoffs to ensure continuity of operations.
Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required Qualifications

Passion for providing great customer experience.
Strong verbal and written communication skills.
Understanding of Windows and Microsoft operating systems.
Must be a self-starter, reliable and dependable.
Excellent verbal and written communications skills.
Strong attention to detail, making and keeping commitments and meeting deadlines.
High school diploma or equivalent.
0-4 years of experience working within an IT or Data Center Support environment.
Cross Team Collaboration.
Running Cable/Climbing Ladders.
Effectively respond to critical infrastructure emergencies.
Network/Power Monitoring.
Candidates must have reliable transportation.
Ability to learn quickly and apply new knowledge and skills.
Assess situations and escalate accordingly, following internal procedures.

Preferred Qualifications

1 year of experience working within an IT or Data Center Support environment.
Previous NOC/SOC/IOC experience and/or data center experience.
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards.
Knowledge of Windows operating systems both pc and server-side.
Physical Requirements
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 lbs.
Ability to pull and install cabling.
Limited travel may be required.

Base Pay Range: Hourly salary range offered for this position is estimated to be $19.00 - $20.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Training Details

This role includes a training period covering the day-to-day operations, processes, compliance and client communication to fully prepare you for success in the role.
Duration: 4 weeks
Schedule: Day Shift (Monday - Friday)

Shift Schedule: The working shift will be Wednesday to Saturday with the following schedule below.

Wednesday - 9:00 PM to 3:00 AM
Thursday - 9:00 PM to 7:00 AM
Friday, Saturday - 9:00 PM to 9:00 AM

This position has the following safety hazards:

Chemical
Confined Spaces
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Flexential participates in the E-Verify program. Please click here for more information.

#LI-Onsite

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...