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Decision Analytics Associate Consultant - Digital Customer Experience

June 6, 2026

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ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

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Insights & Analytics

ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

ZS’s Digital Customer Experience (DCE) practice (aka Customer Centric Marketing - CCM) focuses on transforming our client’s customer experiences leveraging innovative personalization platforms, Advanced Analytics / AI, and new business processes that foster commercial impact, efficiency and new organizational mindsets.

Our Digital

Technology team focuses on driving measurable impact to client business performance through technology- enabled products and solutions, and consistent best-in-class delivery, at a global scale.

What You’ll Do:

Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks.
Help formulate Digital vision and implementation roadmap of our clients
Define future state digital technology, content management and web analytics solution architectures.
Analyze data from a variety of marketing tactics – web, banner ads, search etc.
Lead a team to drive the implementation of digital capability including Campaign Management, Marketing Data Hub, Digital Analytics, Content Management and CRM systems.
Establish tagging nomenclature of digital assets. Develop dashboards and analytical solutions to help brand teams understand campaign performance.

What You’ll Bring:

Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.
2-4 years of relevant post-collegiate job experience. A PhD may substitute in lieu of work experience.
Experience in implementing a leading Marketing Cloud solution – Adobe Campaign, Salesforce Marketing Cloud or Marketo.
Experience with web and marketing analytics tools such as Adobe Analytics, Google Analytics etc.
Experience working with Brand Managers and Marketing Operations specialists.
Experience in Enterprise Content Management platforms (e.g. Sitecore, Adobe Experience Manager).
Experience in Digital Asset Management platforms (e.g.
Veeva Vault

Promomats, Adobe Experience Manager, Opentext).
Working knowledge on digital tactics – Search, Banners, Social, IVA, CLM.
High motivation, good work ethic, maturity and personal initiative.
Strong oral and written communication skills.
Empathy, adaptability and emotional intelligence.
Close attention to detail, with a quality-focused mindset.
Self-discipline for planning and organizing tasks.
Aptitude for, and enjoyment of, working in teams.
Fluency in English.
Client-first mentality.
Intense work ethic.
Collaborative spirit and problem-solving approach.

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How you’ll grow:

Cross-functional skills development & custom learning pathways
Milestone training programs aligned to career progression opportunities
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits: At ZS, your growth matters.

We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With ro

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...