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Digital Sales and Service Representative

April 28, 2026

Sandvik Mining is seeking aDigital Sales and Service RepresentativeLocation: Ontario or QuebecAt Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth toward exceptional achievements.We currently have an opening for a Digital Sales and Services Representative (DSSR) within our Digital Technologies Division, BU Automation. This role primarily focuses on OEM-agnostic Newtrax and UFR digital offerings, driving lead generation, sales growth, and business development while supporting AutoMine sales to existing Sandvik customers. You will leverage digital tools and CRM platforms to identify, engage, and convert prospects, manage customer relationships, and create visibility into the opportunity funnel. The DSSR navigates a complex matrix organization and actively contributes to forecasting, marketing activities, and account planning across the Sales Areas.While you’re searching for the best opportunity for yourself today, we’re already thinking ahead to your future tomorrow. Take the next step and apply!What you will be doing<ul><li>Sales & Growth<ul><li>Develop and execute automation sales strategies, win plans, and business models for AutoMine, Newtrax and UFR offerings.</li><li>Build and maintain a healthy sales pipeline; identify potential customers, develop engagement plans, and lead automation project sales.</li><li>Provide technical and value-based sales expertise to maximize short- and long-term business potential.</li><li>Support AutoMine sales as required and provide account management support for Newtrax and UFR offerings.</li><li>Initiate leads through cold calling, industry events, expos, and customer forums; screen and categorize customer interactions.</li></ul></li><li>Customer & Market<ul><li>Build and manage direct customer relationships; keep effectively up to date with customer needs and concerns.</li><li>Monitor, collect, and report competitor intelligence; maintain a fact-based view of market share development across Canada.</li><li>Support customer trials/rentals, ensuring appropriate contracts, KPIs, and processes are followed.</li></ul></li><li>Pricing, Forecasting & Process Excellence<ul><li>Analyze pricing models and make recommendations; support pricing processes and discount management.</li><li>Ensure QAR/CAR approval processes are followed and robust business cases are created.</li><li>Collaborate closely with Sales Areas on forecasting, demand planning input, and marketing activities; keep tools and systems (e.g., CRM) accurate and up to date.</li><li>Develop systematic ways of working and ensure process adherence across Sales Areas.</li></ul></li><li>Collaboration & Leadership in a Matrix<ul><li>Work cross-functionally with local and global sales and factory teams, Business Line Managers, Area Managers, Account Managers, and Automation backline.</li><li>Contribute to business development plans and drive execution; coordinate product launches and promotional activities with marketing.</li><li>Demonstrate a sense of urgency, prioritize effectively, and maintain strong communication across stakeholders.</li></ul></li><li>Safety & Environment<ul><li>Ensure all reasonable steps are taken to provide a safe and healthy working environment and follow Sandvik’s EHS standards at customer and Sandvik facilities.</li></ul></li></ul>What you will bring along<ul><li>Education & Background<ul><li>A technical background with a bachelor’s degree in engineering (and/or business) with business experience; OR a bachelor’s degree in business with a technical background or experience.</li><li>Well-developed understanding of the mining industry and associated equipment (essential).</li><li>At least 5 years of active involvement with mining operations and customer business processes (essential).</li><li>Knowledge of Sandvik’s product range (desirable).</li><li>Understanding of cellular networks and related technologies (desirable).</li></ul></li><li>Experience & Skills<ul><li>Proven sales experience or strong willingness to learn value-selling techniques.</li><li>Sales and business development experience bringing advanced technical solutions to market.</li><li>Demonstrated ability to sell to all levels of decision-makers (site-based and corporate) with long sales cycle stamina.</li><li>Strong customer service focus, even under pressure; high professionalism, honesty, and integrity.</li><li>Technical sales management skills and a consultative selling style focused on benefits and outcomes.</li><li>Excellent stakeholder management in a matrix organization; “good with customers” and a team player.</li><li>Proficiency with CRM and digital sales tools; able to create visibility on opportunity funnel development.</li><li>“Early adopter” mindset with keen interest in new technologies and mine operation concepts.</li></ul></li><li>Personal Attributes<ul><li>Highly motivated, self-driven sales professional with a strong sense of ownership.</li><li>Able to see the big picture, build relationships and processes across organizational boundaries, and prioritize with urgency.</li><li>Strong influencing/persuasive abilities and the ability to assess and manage business risk.</li></ul></li></ul>Environmental Health and Safety<ul><li>Adhere to Sandvik’s Environmental, Health & Safety policies.</li><li>Attend related training sessions and wear all mandatory PPE when visiting Sandvik and customer facilities.</li></ul>In return for your passion and drive, we offer…<ul><li>The opportunity to impact business performance and growth in a strategic digital portfolio (Newtrax, UFR, AutoMine).</li><li>A place on an ambitious team within an industry-leading business.</li><li>Ongoing development and training, with clear pathways to reach your full potential.</li><li>An excellent, comprehensive compensation package, including a competitive salary, pension plan with matching, and health, dental, life, and disability benefits.</li></ul>Our CultureOur core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.Do you want to learn more? To learn more about Sandvik, our people and products please visit our website: <a href="https://www.home.sandvik/en/about-us/" target="_blank" rel="noopener noreferrer">https://www.home.sandvik/en/about-us/</a>How to ApplyAll qualified persons are encouraged to apply at <a href="https://intranet.sandvik.com/employmentcareer/careerandvacancies/job_opportunities/Pages/default.aspx" target="_blank" rel="noopener noreferrer">www.sandvik.com/careers</a> to the Digital Sales and Service Representative, requisition # R0090974. While we thank all candidates for their interest, only those considered for an interview will be contacted.We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact <a href="mailto:commonHR.canada@sandvik.com" target="_blank" rel="noopener noreferrer">commonHR.canada@sandvik.com</a> for more information.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...