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Director, Client Success
The candidate selected will need to be located in the Pacific Northwest and will sit 100% remote.
ADP is hiring a Director, Client Success for HRO Comprehensive Services in the UpMarket space for the Pacific Northwest.
- Are you ready to lead a team of amazing Relationship Managers and invest in their success?
- Do you enjoy being part of a close-knit team where teammates have your back?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, the Director, Relationship Manager/Client Success will be responsible for planning, monitoring and executing strategies to drive success for a team of Relationship Managers. Focused on retention, NPS and other important metrics, collaboration internally and externally is key to delivering for the business. In this position, you will act as a coach, invest in developing associates, become curious about ADPs business, and engage with clients.
Daily, you will cultivate relationships with peers across ADP, drive employee engagement, and manage to a standard of excellence by understanding business metrics and the context around them. At times you will step in to support a client on critical needs, backing the team on behalf of ADP. Building relationships internally and externally is very important. You will also be involved in shaping the overall client retention for your market and the business.
Those who are able to look objectively at a situation and see alternate perspectives you will thrive in this role. You will gain exposure to tremendous opportunities for learning across the broad scope of ADP offerings and businesses, and through the variety and complexity of the clients your team serves. The job is often fast paced, and needs someone who is able to balance multiple priorities and stay organized in a changing environment. This provides the chance to interact with many areas, and can lead to a varied career path.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Grow Our Business While Growing Yours. You will lead independently and collaboratively, working with various partners within your assigned geography to renew business, upsell business, and drive client loyalty.
- Develop Associates: As leaders, we hold ourselves accountable to our associates. We look for ways to put them in position to use their strengths, and give them the tools to navigate the challenges they face.
- Drive Continuous Improvement: The voice of the customer and the voice of the associate are the Northstar of all we do. We never change for the sake of change, but we always know there is room to get better and be more Awesome!
- Collaborate You will serve as a trusted advisor, partner, and ambassador for your team, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. But it's not all business; you will make life-long friendships here.
TO SUCCEED IN THIS ROLE:
- Proven Leader: You have 5+ years experience leading people directly or indirectly with a history of improvement and productivity.
- Client Focus: You bring to the table 8+ years of client facing roles, with leadership here preferred.
- Self-Starter: Travel can be up to 20% and is primarily local. You can manage your time well, prioritize deliverables, and multi-task with the best of them. In addition, you can present your ideas in a clear, professional manner on paper, in-person, and over the phone.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include the skills above.
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications:
- Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
- Ability to work and thrive in a team environment, focused on achieving results
- Ability to manage a team and develop leaders
- Ability to assess team members' performance and provide motivational support
- Ability to work both independently and as part of a team
- Strong client relationship building skills
- Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Proficient using Microsoft Office
CPP or FPC certification - Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
- Prior leadership training
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $98,000.00 - USD $198,800.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.
