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Director - Enterprise Portfolio Insights & Optimization

May 22, 2026

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Director, Enterprise Portfolio Insights & Optimization

The Enterprise Ways of Working team (EWOW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.

The Director, Enterprise Portfolio Insights & Optimization is responsible for defining and operationalizing reporting, insights, measurement strategies, and supporting processes that enable enterprise planning, delivery, productivity, and outcomes across the portfolio. The role places a strong emphasis on embedding modern ways of working into how performance is measured and operationalized, leveraging AI, automation, and advanced analytics to strengthen enterprise signal, scale adoption, and improve decision‑making.

This position reports to the Vice President, Lean Portfolio Management and will be based in Sunrise, FL or New York, NY.

Key Responsibilities

Define and evolve enterprise reporting and measurement strategies to enable better, faster leadership decisions by defining and delivering high‑impact insights across enterprise planning, delivery, productivity, and business outcomes—turning complex data into clarity leaders can act on.
Design and build beautiful, executive‑ready dashboards and presentations that translate portfolio data into clear, intuitive, and visually compelling stories, setting the standard for insight quality across enterprise reporting platforms.
Embed AI‑enabled insights directly into reporting, tooling, and workflows to proactively surface trends, risks, and opportunities—shifting from static reporting to forward‑looking decision support.
Implement a data governance strategy to strengthen data hygiene, consistency, and trust in partnership with source system owners and end users.
Identify bottlenecks and friction points across the Product Delivery Lifecycle (PDLC) using data, automation, and AI‑augmented analysis, and make actionable recommendations to improve flow, speed, and productivity.
Inform and shape tooling requirements to enable end‑to‑end traceability across planning, delivery, and outcomes, ensuring insights are grounded in connected, reliable data across the PDLC.
Identify and operationalize process opportunities that embed modern ways of working into how performance is measured, reviewed, and acted on—aligning execution practices with leadership decision forums.
Leverage AI and automation to eliminate manual effort and elevate insight quality, building scalable workflows that accelerate analysis, executive storytelling, and adoption across the enterprise.

Required Skills & Qualifications

8–10+ years of experience across strategy, analytics, product, or portfolio/program leadership in large enterprises
Bachelor’s Degree or higher in business, economics, statistics, mathematics, engineering, or a related field
Relentlessly curious, innovative problem solver who actively uses AI and future technologies to push boundaries, show what’s possible, and turn new ideas into practical, high‑impact solutions
Proven ability to shape and scale enterprise reporting or measurement frameworks
Strong program leadership skills, with experience driving cross-enterprise alignment without formal ownership
Lead and develop a high-performing team, foster a culture of continuous improvement, adaptability, and accountability for outcomes
Exceptional collaboration and thought leadership skills, with a proven track record of partnering effectively across global teams to solve complex problems
Superb executive communication skills with the ability to capture and translate insights into a clear story and recommendations in a concise way to senior audiences
Expertise in Python, Power BI, AI/ML, Data Modeling, and advanced Excel skills
Advanced hands-on experience with AI/ML and LLMs, including practical use of agentic tools (e.g., Claude, Replit, LangChain, RAG)
Expert in enterprise collaboration tools and reporting suites including Jira, Rally, Clarity, Power BI, Apptio Target Process, Confluence, Tableau
Highly skilled in Agile product development methodologies, program and project management, with proven ability to define and deliver a product roadmap.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...