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Drone Pilot Site Survey Engineer
The Site Surveyor will perform pre-sales site assessments using a Drone, working closely with the sales and engineering departments to ensure excellent customer service and accurate design.
Duties and Responsibilities
- Perform site assessments to determine the feasibility of solar installation.
- Work thoroughly and safely.
- Assist service technicians to perform required preventive maintenance activities on batteries and inverters, both micro and string to maintain warranty coverage and proper function.
- Respond to customer’s concerns with the performance or functionality of their system.
- This position will include a largely self-directed element with little to no field supervision.
- Capture drone images/video for marketing purposes.
- Ensure an excellent customer experience.
- Use drone imagery and solar design software to create PV array designs.
- Ensure the organization adheres to implemented corporate policies.
- Communicate with sales representatives, customers, and engineers to ensure system design meets customer expectations.
- Identify the needs for individual development versus assigned roles / expectation, and create any necessary individual training development plan to monitor progress with regular dialogue.
- Drive for work life balance across the organization whereas necessary.
- Attends all meetings and conference calls.
- Performs consistently with company core values.
- Maintains strict confidentiality.
- Provides excellent customer service, for both internal and external customers.
- Follows all OSHA and other safety guidelines.
- Actively demonstrates teamwork at all times.
- Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period.
- Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
The duties described above are not inclusive. Additional duties may be permanently assigned or required from time to time due to the need to respond to customer needs and remain competitive in the marketplace.
Working knowledge of Tesla and Enphase systems (Enphase University and Tesla Courses preferred).
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to computers and typical office chemicals at various times. The noise level in the work environment is usually quiet to moderate. the employee is required to be outside in the ambient temperatures to pilot the drone and take required photos/videos.
Organizational Relationships:
Reports to the COO. Works closely with the sales and engineering departments, and has frequent contact with the customers.
Requirements:
Minimum Knowledge, Skills, and Abilities Required
TDLR Drone Pilot License
TDLR Apprentice Electrician License or higher.
4+ years of solar experience preferred. May substitute traditional electrical experience. Both are preferred.
Electrical technical education preferred.
Roofing experience. Solar roofing experience preferred.
Valid driver’s license.
OSHA 10 hour construction training.
Knowledge of applicable electrical codes.
Experience with standard trade hand and power tools, as well as familiarity and proficiency with electrical measurement equipment.
Familiarity with electrical theory and its concepts.
Excellent communication skills via phone, email and internal communication applications.
Analytical thinking and high attention to detail.
Desire for continuous improvement and further education.
Proficiency with Microsoft Office and familiarity with CRM software.
Professional appearance and attitude at all times.
FAA Part 107 certification or willingness to acquire.
Scanifly Surveyor Associate or willingness to acquire.
