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Engagement Manager

June 9, 2026

Treasure AI: Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.KEY RESPONSIBILITIESClient & Delivery Management<ul><li>Primary point of contact for assigned engagements across business and technical stakeholders</li><li>Lead project governance including steering committees, status reviews, and executive readouts</li><li>Translate client objectives into clear engagement plans with measurable success criteria</li><li>Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts</li></ul>Project Execution & Governance<ul><li>Own engagement plan including scope, timelines, milestones, dependencies, and resources</li><li>Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)</li><li>Implement delivery governance: RAID logs, status reports, change control, communication plans</li><li>Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation</li></ul>Commercial & Value Delivery<ul><li>Own services SOW: scope, assumptions, deliverables, acceptance criteria</li><li>Identify upsell/cross-sell opportunities with Sales and Customer Success</li><li>Define and track value metrics: adoption, performance, time-to-value, business impact</li><li>Drive user adoption and change management with client sponsors</li></ul>Risk & Quality Management<ul><li>Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction</li><li>Anticipate and mitigate delivery risks; manage dependencies across teams</li><li>Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)</li></ul>REQUIRED QUALIFICATIONS<ul><li>Bachelor's degree in Business, Engineering, Computer Science, or related field</li><li>7+ years in consulting, professional services, or program/project management with enterprise customers</li><li>Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)</li><li>Strong stakeholder management with clear, confident communication skills</li><li>Expertise in project management: planning, estimation, risk management, governance</li><li>Experience owning SOWs, budgets, and profitability for services engagements</li><li>Excellent presentation skills; ability to translate technical topics into business language</li><li>Experience in global, cross-functional environments across time zones</li></ul>PREFERRED QUALIFICATIONS<ul><li>Experience with CDPs, marketing technology, data platforms, or AI/ML implementations</li><li>Professional certifications: PMP, PRINCE2, Scrum Master, SAFe</li><li>Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS</li><li>Experience collaborating with partners/SIs in shared delivery models</li></ul>KEY COMPETENCIES<ul><li>Client-centric mindset focused on outcomes and long-term relationships</li><li>Structured problem-solving; comfortable with ambiguity</li><li>Ownership and accountability for results</li><li>Strong influencing and negotiation skills</li><li>Operational rigor in planning, reporting, and financial tracking</li></ul>Our Dedication to You:We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.Agencies and Recruiters:We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...