Enterprise Account Management, Director

This a Full Remote job, the offer is available from: North America, United States

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit 

Summary

We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.

This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.

Responsibilities

  • Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
  • Act as the primary point of contact and escalation owner for complex, high-impact accounts
  • Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
  • Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
  • Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
  • Proactively identify risks to account health and drive mitigation strategies
  • Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
  • Translate customer feedback into actionable insights for internal teams to influence product and service improvements
  • Support enterprise merchants through complex operational, regulatory, and risk-related discussions
  • Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)
  • Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech

Qualifications

  • 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
  • Direct experience working for a payments service provider, processor, gateway, or related financial technology company
  • Deep knowledge of e-commerce and card-not-present payment models
  • Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
  • Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
  • Experience operating within large, matrixed organizations and navigating cross-functional dependencies
  • Excellent communication and executive presence, with the ability to explain complex concepts clearly
  • Highly organized, proactive, and comfortable managing ambiguity

Preferred Qualifications

  • Experience supporting global or multinational enterprise merchants
  • Familiarity with API-driven products and technical integrations
  • Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms
  • Experience partnering with Sales on expansions while maintaining a customer-first mindset
  • Exposure to regulated or highly scrutinized merchant segment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


 

This offer from "Shift4" has been enriched by Jobgether.com and got a 83% flex score.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...