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Epic Administrator (Client Systems)

April 28, 2026

<div><div><div><div></div><div><p style="text-align:left"><b>Current Saint Francis Employees - Please click <a href="http://www.myworkday.com/saintfrancis/d/task/3005$4482.htmld" target="_blank" rel="noopener noreferrer">HERE</a> </b><b>to login and apply.</b></p></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Full Time<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Days<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><div><p><b>Work Schedule:</b></p><ul><li>Standard daytime schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.</li><li>After-hours and weekend participation is common and expected</li><li>This role coordinates Epic update activities (Quarterly Upgrades, Monthly Ad‑Hoc updates, SPREs, SUs, etc.), which are frequently performed during off‑hours to minimize operational impact</li></ul></div><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Job Summary: The Epic Client Systems Administrator installs and maintains the Epic client system servers and applications. The Epic Client Systems Administrator is proficient in Windows Server OS, Citrix platform and Epic client systems servers such as Hyperspace, EPS, WebBloB, and System Pulse. Responsibilities include monitoring servers performance and troubleshooting issues; applying hot fixes, security updates, and service packs; maintaining Epic client systems backups and verifying restores; managing security; managing and maintaining the environments that serve production, reporting, disaster recovery, training, and non- production needs; testing failover procedures for high availability; engaging in capacity planning exercises to ensure adequate system resources; and following Epic best practices for hardware and software configuration. Participates on project teams as a key contributor as well as responsible for relationship with Epic and opening and coordinating issues with Epic. Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Must be available for support by pager or telephone 24 hours per day x 7 days per week.<br><br>Minimum Education: Bachelor's Degree in Business Management, Information Systems or related field.<br><br>Licensure, Registration and/or Certification: Epic Client System Manager Certification required.<br><br>Work Experience: 1 - 2 years related experience.<br><br>Knowledge, Skills and Abilities: Detailed-oriented and able to work independently as well as part of an integrated team. Strong interpersonal skills including strong written and verbal skills. Strong analytical and troubleshooting skills. Strong organizational and planning skills. Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management. Demonstrated healthcare operational knowledge. Experience with Microsoft Windows operating system commands and scripting Experience with managing Citrix platform.<br><br>Essential Functions and Responsibilities: Build and implementation of Epic client systems server and applications in support of Saint Francis health systems requirements. Documents configurations for procedures and system architecture. Establishes development guidelines designed to maintain optimum performance. Advises information services management in the creation of development guidelines. Periodically reviews existing solutions, recommending new procedures, and processes to achieve results. Adheres to all enterprise change management (ECM) procedures per IS policy. Makes configuration upgrades. Identifies impact of enhancement requests. Assists customers to identify and resolve problems. Escalation point for complex client systems issues. Facilitates timely resolutions of application defects and issues. Develops procedures under approved policy structure. Provides users with highest quality service and system expertise and escalates issues appropriately. May analyze, create, and deliver reports as assigned. Establishes guidelines for hardware standards to maintain adequate performance. Proposes and implements enhancements that will improve the performance, reliability, and data integrity of the system. Reviews hardware for performance issues. Identifies and performs routine maintenance to ensure high performance. Recommend back-up schedules and strategy. May set up and regularly monitor back-ups as specified. Adheres to enterprise disaster recovery policies and procedures. Performs restores from back-up. Researches and recommends security and data access strategies. Configures user access based on approved policy, user roles, and responsibilities. Works with security and internal audit to comply with corporate security standards. Audits data access as scheduled or requested. Performs capacity planning for hardware and software in support of Saint Francis Health Systems initiatives. Assesses impact of and recommends solutions based on current and future data volume needs. Allocates and reallocates database resources. Designs database system architecture to meet performance needs. Researches and recommends database strategies to management. Assesses and recommends vendor tools for enterprise databases.<br><br>Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field Independent judgment in making decisions involving non-routine problems under general supervision<br><br>Working Relationships: Coordinates activities of others (does not supervise) Leads others in same work performed (does not supervise) Has input on performance evaluations but does not prepare or give Works with internal customers via telephone or face to face interaction Works with external customers via telephone or face to face interaction Works frequently with individuals at Director level or above<br><br>Special Job Dimensions: None.</p><p></p><p>Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Information Technology Technical Systems - Saint Francis Connect<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Location:</p>Virtual Office, Oklahoma 73105<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><p style="text-align:left"><b>EOE Protected Veterans/Disability</b></p></div></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...