Equipment Service Technician (Memphis, TN, US, 38120)

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment.

 

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

 

This is a safety sensitive position.

 

This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions. 

What you'll do as an Equipment Service Technician

  • Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
  • Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
  • Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. 
  • The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
  • Provide support to various locations within assigned territory depending on the service agreements and Customer needs.       

The Experience, Skills and Abilities Needed

  • High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
  • Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
  • Customer and team engagement experience.
  • Effective written and verbal communication skills.
  • Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
  • Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

 

Here is a brief overview of what we offer:

 

  • Market Competitive Pay 
  • Extensive Paid Time Off and (9) added holidays
  • Excellent Healthcare, Dental and Vision Benefits
  • Company Vehicle
  • Company Cell Phone/Laptop
  • Tools, Equipment, Uniforms provided
  • Long/Short Term disability coverage 
  • 401(k) with company match
  • Maternity & Paternal Leave
  • Additional add-on benefits/discounts for programs such as Pet Insurance
  • Tuition reimbursement and continued education programs
  • Excellent opportunities for advancement and stable long-term career
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...