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Experience of Care Specialist, Home Health & Hospice

June 4, 2026

We are so glad you are interested in joining Sutter Health!Organization:SCAH-Sutter Care at Home - ValleyPosition Overview:Successful candidate will have patient and provider advocacy experience, preferably in Home Health or Hospice. Candidates from California, Arizona, Arkansas, Idaho, Tennessee or Utah will be considered for this role. Supports the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received by the organizations. Complaints and grievances include, but are not limited to, the care provided by physicians and other health care professionals, potential liability, quality of care, Sutter Health policy and procedure, and extensive conflict resolution with challenging patients and families. Problems encountered are often of a high level of complexity and require a great deal of innovation. Must collaborate closely with managers, physicians and staff throughout the organization. Collaboration across legal and risk management services is required on a frequent basis for complex medical legal issues. Assists staff members who request intervention in diffusing difficult or volatile patient situations.Job Description:EDUCATION:<ul><li>Equivalent experience will be accepted in lieu of the required degree or diploma.</li><li>Bachelor's in degree in Business Administration, Nursing, Social Work, or other health care related field</li></ul> TYPICAL EXPERIENCE:<ul><li>2 years recent relevant experience</li></ul> SKILLS AND KNOWLEDGE:<ul><li>Oral and written communication skills. must demonstrate writing skills including the ability to synthesize the facts of an investigation and respond with compassion to patients on behalf of the organization.</li><li>Analytical skills, including medical record review/analysis, investigate of quality of care complaints and synthesize facts to follow up on related patient complaints and related safety issues.</li><li>Case management skills: ability to manage a high caseload while providing document and timely responses to meet regulatory timelines.</li><li>Must possess interpersonal, conflict resolution and problem-solving skills while working in a fast-paced environment.</li><li>Computer skills including word processing, email, calendar and data base, and departmental specific software.</li><li>Sensitivity to issues of diversity and demonstrates cultural competence.</li><li>Ability to work collaboratively with managers, faculty and staff throughout the institution.</li><li>Ability to work independently and be resourceful when navigating complex situations.</li></ul>Job Shift:DaysSchedule:Full TimeShift Hours:8Days of the Week:Monday - FridayWeekend Requirements:NoneBenefits:YesUnions:NoPosition Status:Non-ExemptWeekly Hours:40Employee Status:RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $34.25 to $51.38 / hour. Out of State (A80) Pay Range is $27.40 to $41.11 / hour.The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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