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Front Desk Receptionist

May 23, 2026

We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.</li><li>Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.</li><li>Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.</li><li>Clearly communicates information about ChenMed clinical personnel to patients and other individuals.</li><li>Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.</li><li>Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.</li><li>Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.</li><li>Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li><li>Participates in daily and weekly huddles to provide details on patients.</li></ul>Other responsibilities may include:<ul><li>Maintains the confidentiality of patients’ personal information and medical records.</li><li>Reviews patients’ personal and appointment information for completeness and accuracy.</li><li>Transmits correspondence by mail, email or fax.</li><li>Performs other duties as assigned and modified at manager’s discretion.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Exceptional customer service skills and passion for serving others</li><li>Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems</li><li>Knowledge of ChenMed Medical products, services, standards, policies and procedures</li><li>Skilled in operating phones, personal computers, software and other basic IT systems</li><li>Ability to communicate with employees, patients and other individuals in a professional and courteous manner</li><li>Detail-oriented to ensure accuracy of reports and data</li><li>Outstanding verbal and written communication skills</li><li>Demonstrated strong listening skills</li><li>Positive and professional attitude</li><li>Knowledge of ChenMed Medical products, services, standards, policies and procedures</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook</li><li>Ability and willingness to travel locally and regionally up to 10% of the time</li><li>Spoken and written fluency in English</li></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High school diploma or equivalent education required</li><li>Graduation from a nationally accredited Medical Assistant program preferred</li><li>A minimum of 1 year of work experience in a medical clinic or similar environment required</li><li>BLS for Healthcare Providers preferred</li></ul>PAY RANGE:$14.3 - $20.42 HourlyEMPLOYEE BENEFITS<a target="_blank" href="https://chenmed.makeityoursource.com/helpful-documents">https://chenmed.makeityoursource.com/helpful-documents</a><div>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.Current Employee apply <a href="https://careers.chenmed.com/i/us/en/homerevisited" target="_blank">HERE</a>Current Contingent Worker please see job aid <a href="https://chenmed.sharepoint.com/:w:/r/sites/HROperationsHRIS12345/_layouts/15/doc2.aspx?sourcedoc=%7BAE1C60BC-9950-42A6-A1D5-781DFC5FD08D%7D&file=Contingent%20Non%20Worker%20Application%20Process.docx&action=default&mobileredirect=true&wdLOR=cC9BCD7FE-9983-4A94-96EC-8A926B5664A8&CID=AD6787FA-5B70-4451-8F91-B9F5ED518C1D" target="_blank">HERE</a> to apply</div>#LI-Onsite

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...