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Global Account Director, Payment Partnerships - WooCommerce

July 11, 2026

Company Overview Automattic, the global leader in publishing, messaging, and commerce software, is building the operating system for the open web. Our goal is to democratize publishing, messaging, and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or where they live in the world. With a strong commitment to open source, we have deep roots in WordPress, the platform that powers our business and 43% of the web. In a fast-paced, complex market, we own a diverse set of assets, deploy numerous business models, and offer scalability from B2C to SMB and Enterprise customers. Our brands include ecommerce and fintech (WooCommerce), Enterprise SaaS (WordPress VIP), and infrastructure hosting. Over four million online stores run on WooCommerce, which accounts for 34% of all online stores globally, and more than 1 billion people use our products each month. We're a remote-based company with 1,500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. We are and will always be 100% remote (we call it distributed). This means that you can work from anywhere in the world, in any time zone, leveraging collaboration tools and asynchronous communication. Job Title Global Account Director, Payment Partnerships - WooCommerce Remote Location Remote - US Based Candidates Only About the Role The Global Account Director, Payments Partnerships, is a senior commercial leader accountable for one of WooCommerce's most strategically significant partner relationships: a $100M ARR partnership with a mandate to deliver 30% year-over-year growth. This is a high-visibility, high-ownership role that operates at the intersection of executive relationship management, commercial strategy, and cross-functional execution. The right candidate is equally comfortable in a C-suite boardroom and a technical working session. They bring deep fluency in payment economics and the global acquiring landscape, with a proven track record of scaling large, complex global partnerships. Job Responsibilities Partnership Ownership & Revenue Growth: Own and grow a $100M ARR strategic partnership, delivering a minimum of 30% year-over-year growth through disciplined pipeline development, commercial expansion, and joint go-to-market execution. Strategic Planning: Develop, maintain, and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position. Expansion Opportunities: Identify, scope, and close expansion opportunities—including new geographies, product lines, merchant segments, and revenue-share structures—that unlock mutual value. Executive Relationship Management: Build and sustain deep, trusted relationships across all levels of the partner organization, from C-suite and VP-level sponsors to operational and technical teams, ensuring alignment, advocacy, and momentum at every tier. Internal Orchestration: Act as the single accountable owner for the partnership, managing a broad set of stakeholders across product, engineering, marketing, legal, finance, and operations to secure alignment, investment, and execution commitment. Global Payments Intelligence: Maintain a deep, current understanding of the global payments ecosystem—including acquiring, PSPs, alternative payment methods, payment network rules, interchange economics, and bank transfer cost structures. Go-to-Market Execution: Collaborate with marketing, product, and sales teams to develop and execute joint go-to-market initiatives, including co-selling, co-marketing, merchant acquisition programs, and partner-led revenue acceleration. Operational Excellence: Establish and maintain robust reporting mechanisms to track partnership performance, commercial outcomes, and strategic milestones—delivering consistent, data-driven updates to senior leadership. Requirements 10+ years of experience in strategic partnerships, global account management, or commercial leadership within the payments industry, ideally spanning merchant services, acquiring, or payment service providers. Demonstrated track record of growing strategic partnerships at significant scale ($50M+ ARR), consistently delivering against aggressive revenue growth targets. Deep knowledge of payment economics, including interchange structures, bank transfer costs, payment network rules, and the pricing and cost dynamics that drive partner and merchant outcomes. Strong technical fluency in payment capabilities: able to assess integration feasibility, translate technical concepts into commercial terms, and engage credibly with product and engineering counterparts. Exceptional executive presence and written and verbal communication skills, with a proven ability to build trust and influence at the C-suite level, both with partners and internally. Strong analytical and financial modeling capabilities, with experience building

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...