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Global Employee Relations Manager

May 27, 2026

Who We AreHaving surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on <a target="_blank" rel="noopener noreferrer nofollow" href="http://G2.com">G2.com</a> and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is ExcitingOptro is a high-performance organization, and we believe that maintaining a high bar for excellence is a competitive advantage. As a Global Employee Relations Manager, you will play a critical role in determining, managing, and upholding our global ER standards. You will work to ensure our culture is supported through consistent practices across all international jurisdictions.In this role, you will operate with a high degree of autonomy as a key partner to our People Business Partners (PBPs) and leaders, ensuring that as we scale into new markets, we do so with consistency, integrity, and legal precision. This is a high-impact role for a professional who thrives on operationalizing global standards and resolving complex workplace issues.Key Responsibilities<ul style="min-height:1.5em"><li>ER Standardization & Execution: Lead the implementation and management of employee relations workflows to ensure a consistent, scalable framework that reinforces our high-performance culture across different regions.</li><li>Case Management: Manage the end-to-end process for investigations and performance cases, providing specialized support to People Business Partners (PBPs) to ensure consistent outcomes.</li><li>Labor Law Compliance: Maintain a deep understanding of labor laws in our expanding key operating regions, including UK grievance/disciplinary procedures, EMEA Works Councils, and California-specific regulations.</li><li>Expansion Support: Assist with the company’s growth into new markets by applying ER and labor law expertise to localized needs.</li><li>Data & Insights: Utilize ER data to identify trends and derive insights, proactively seeing around corners to address potential issues before they escalate.</li><li>Leader Enablement: Collaborate with the L&D team to deliver training to managers on ER best practices, managing performance concerns, and local compliance requirements.</li></ul>Attributes for a Successful Candidate<ul style="min-height:1.5em"><li>Global Expertise: Proven experience managing employee relations on a global scale, with a strong grasp of international labor laws.</li><li>Investigative Rigor: Strong experience conducting investigations with a high degree of empathy, objectivity, and discretion.</li><li>Regional Proficiency: Familiarity with US, EMEA, and APAC labor law, including UK-specific grievance/disciplinary procedures and experience navigating consultation processes (e.g., Works Councils in EMEA).</li><li>Exceptional Judgment: Ability to navigate complex, ambiguous situations by balancing legal risks with cultural impact, consistently making objective decisions that uphold our high-performance standards.</li><li>Expert Communicator: Ability to translate complex legal requirements into actionable advice, and comfortable delivering difficult news or coaching senior leaders through sensitive issues.</li><li>SaaS/Tech Background: Experience working within a fast-growing SaaS or tech company.</li></ul>Perks (United States)<ul style="min-height:1.5em"><li>Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!</li><li>Live your best life (LYBL)! $200/mo for anything that enhances your life</li><li>Comprehensive employee health coverage</li><li>401(k) with company match</li><li>Competitive compensation & bonus program</li><li>Flexible vacation (exempt) / Accrued vacation (non-exempt)</li><li>Time off for your birthday & volunteering</li><li>Employee resource groups</li><li>Opportunities for team and company-wide get-togethers!</li><li>Parental Leave</li></ul>*perks may vary based on eligibility/locationOur Company Values<ul style="min-height:1.5em"><li>Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.</li><li>Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.</li><li>Drive innovation: Create the future. Continuously improve what exists and invent what’s next.</li><li>Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.</li><li>Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. </li></ul> Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...