Healthcare Customer Service & Administrative Careers Training Program

Jump start your career in healthcare – Customer Service & Administrative Careers Training Program

Are you passionate about helping others and eager to start a career in healthcare? Our 14-week Healthcare Customer Service & Administrative Careers Training Program offers a paid opportunity to gain hands-on experience and valuable skills in a supportive, dynamic environment.

About the Program:

  • Opportunity: This program is designed to prepare you for a customer service or administrative support role, working directly with patients in hospitals and clinical offices.

  • Comprehensive Training: Benefit from on-the-job training, observations, and virtual instruction.

  • Earn While You Learn: Complete the paid program successfully and earn nine college credits along with a program completion certification. Paid training is $16/hour, 40 hours/week.

  • Training hours: 8:30 AM-5:00 PM, fully on-site. A typical schedule is:

  • 8:30 AM-12:00 PM: Employer-driven training

  • 1:00PM-5:00 PM: Virtual instruction and time to complete assignments

  • Mentorship and Training: Support is provided to promote successful program completion, and a Coach will work with trainees for six months post-program to support a transition to full-time employment.

  • Program Support: We aim to remove barriers to full participation in the training program.

Placement Locations are in the Longwood Medical Area in Boston, accessible by the MBTA:

  • Boston Children’s Hospital, a leading pediatric medical center dedicated to improving and advancing the health and well-being of children worldwide

  • Dana-Farber Cancer Institute, a world-renowned center dedicated to cutting-edge cancer research and compassionate patient care.

  • Beth Israel Lahey Health, a leading integrated healthcare system committed to delivering exceptional care, advancing medical research, and improving the health of communities across the region.

Virtual Instruction:

  • Led by our education partner, Franklin Cummings Institute of Technology (FC Tech).

  • You can earn up to 9 undergraduate college credits.

Program dates:

There will be six cohorts commencing between 2026-2027. Additional cohort dates will be provided, when available.

Cohort options:

  • Cohort 1: February 2-May 8, 2026

  • Cohort 2: TBD

  • Cohort 3: TBD

  • Cohort 4: TBD

  • Cohort 5: TBD

  • Cohort 6: TBD

    Veteran & Career Transition Friendly: The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services. Veterans and service members will find their skills highly transferable. Relevant military occupational specialties include:

  • Army MOS 70A – Health Care Administrator

  • Air Force AFSC 4A0X1 – Health Services Management

  • Navy Hospital Corpsman (administrative track)

  • In addition, this role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.

    We welcome applicants from these and similar backgrounds to apply and bring their valuable experience to our team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...