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Heavy-Duty Truck Service Writer

May 30, 2026

Are you stuck in a job that’s hurting your personal life and family?

Tired of being treated like a number, working under poor leadership, or being underpaid for your hard work?

At OKC Fleet Services, we’re building something different. My name is Andrew, and I started this company to create a place where great people can do great work — and be rewarded fairly for it. That means strong pay, a high-performance culture, and real opportunities to grow.

This is your chance to join a growing company that values integrity, customer service, and excellence — while shaping both your career and our future.

Why Work With Us A great job allows you to take better care of your family. Here’s what you can expect at OKC Fleet Services:

Daytime hours: 8 AM – 5 PM, Monday–Friday (no nights, no weekends)
Strong pay: $24–$33/hour depending on experience
$500 sign-on bonus
Weekly performance bonuses tied to revenue, gross margin, accounts receivable, and customer satisfaction — top performers earn meaningful additional pay each week
Strong, caring culture — we empower you to do your best work
Your opinion matters — we value your input and ideas
Integrity-driven workplace — we keep our word to customers and employees
Safe, professional shop environment
Ongoing training — this is a career, not just a job

Role Overview The Service Writer is the linchpin of the shop. You own each repair order from the moment a vehicle rolls in to the moment we collect on the invoice — diagnosis, estimating, parts, customer communication, technician handoff, invoicing, and follow-up. When the service writing team does its job well, customers stay informed, technicians stay productive, and revenue moves. Communication is the system that runs this shop. You'll be in constant contact with customers, technicians, vendors, and management. Translating shop-floor reality into clear customer expectations — and customer needs into actionable plans for the technicians — is the core of the job.

Key Responsibilities:

Greet and support customers from intake to vehicle release
Write accurate estimates and prepare repair orders
Order, receive, and distribute parts
Maintain strong vendor relationships
Communicate clearly with customers, technicians, and vendors
Schedule appointments and manage workflow
Keep customer records and files organized
Answer questions about services and pricing
Handle customer concerns and follow up as needed
Drive shop truck to pickup and return parts
Assist with administrative tasks as needed

What We’re Looking For We define excellence in this role through six core competencies. The right candidate brings all six:

Customer Focus — You build trust through proactive communication and follow-through
Communicates Effectively — You translate technical detail into clear customer language and push technicians for clarity in return
Manages Complexity — You can hold a high volume of open repair orders without losing control
Action Oriented — You move work forward with urgency; you don't wait for the next step to find you
Decision Quality — You make sound calls with incomplete information; you know when to escalate
Ensures Accountability — You own each repair order from intake to invoice

You're the kind of person who is frustrated by confusion and bottlenecks. You drive to clarity. You're comfortable working in constant motion.

Preferred Experience:

2+ years in a heavy-duty truck, trailer, or equipment shop environment (service writing, parts counter, or shop coordination)
Working knowledge of diesel mechanical systems
Comfortable with shop management software — prior experience with ShopMonkey, Mitchell1, Fullbay, or similar is a plus
Microsoft Office (Excel, Word, Outlook)
High school diploma or GED
Valid driver's license

How To Apply Apply through Indeed. We'll follow up with promising candidates within 2 business days. Immediate start available. OKC Fleet Services is an Equal Employment Opportunity employer. We welcome all qualified applicants regardless of race, sex, color, religion, national origin, age, disability, veteran status, or any other legally protected status. We are a drug-free workplace.

Job Type: Full-time

Pay: $24.00 - $33.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...