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HR Representative (Bilingual)

May 27, 2026

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The HR Representative serves as a key support function within the Human Resources department, providing administrative and operational assistance to employees and management across the organization. This role is essential in ensuring smooth HR operations and positive employee experiences. What You’ll Do<ul><li>Troubleshooting & Issue Resolution: Accurately diagnose and resolve HR, payroll, benefits, and Workday-related questions; develop effective solutions and document all interactions in the HR System</li><li>Cross-Functional Collaboration: Partner with HRIS, HRBPs, payroll, benefits, and employee relations teams to escalate complex tickets and concerns</li><li>Talent Acquisition Support: Collaborate with Talent Acquisition on offer processes and assist with recruiting system troubleshooting</li><li>Workday Administration: Provide proficient support for employee and leader transactions within Workday</li><li>Regional Process Expertise: Maintain detailed knowledge of HR processes and procedures across all supported countries in the region</li><li>Quality Assurance: Review own work and that of others to ensure quality, accuracy, and relevance</li><li>Stakeholder Communication: Use clear, structured communication when influencing and connecting with colleagues and employees</li><li>Compliance & Audits: Assist with gathering and updating information for internal and external audits</li><li>Confidentiality: Ensure all employee information is maintained with strict confidentiality</li><li>Project Support: Support special HR initiatives and company-wide projects as needed</li><li>Required Knowledge, Skills & Abilities</li></ul>What We’re Looking For<ul><li>1-3 years of professional HR, Workday, payroll, or benefits experience</li><li>Passion for excellence in client service, including proactive anticipation of needs.</li><li>Ability to operate effectively in a fast-moving, matrix environment.</li><li>Experience supporting remote employee populations or Shared Service environments.</li><li>Excellent phone etiquette and communication skills.</li><li>Ability to work independently from a home office environment.</li><li>Workday proficiency (preferred).</li><li>Bilingual in English and Spanish required.</li><li>Fresh Service or ServiceNow experience (helpful).</li><li>Strong organizational skills and meticulous attention to detail.</li></ul><h2>Virtual/remote position available for all locations in Costa Rica</h2> LocationCosta Rica - Virtual Office The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.<ul><li>Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li>Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li>Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li>We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li>And much more!</li></ul>This role is for CWT, a member of the American Express Global Business Travel family of companies.All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the <a href="https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/" target="_blank" rel="noopener noreferrer">Amex GBT Recruitment Privacy Statement</a>.<a href="https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2" target="_blank" rel="noopener noreferrer">Click Here</a> for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...