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Implementation Lead (Remote)

May 16, 2026

The Associate Director, Program Management serves as the Implementation Lead for assigned Patient Access and Support Services (PASS) clients and programs. This role provides end-to-end accountability for complex implementations, ensuring cross-functional alignment across operations, technology, data, and technology teams. This role defines and validates program scope, plans, timelines, governance, and success metrics for complex, multi-phase implementations while driving operational readiness, technical integration, and continuous improvement.

Program Leadership & Accountability

· Serve as the single point of accountability for end-to-end implementations spanning operations, technology, data interfaces, and enablement.

· Define and validate program scope, plans, schedules, and success metrics for complex, multi-phase launches.

· Establish and maintain standardized implementation governance, including timeline management, risk identification, mitigation, and escalation.

· Manage project scope, delivery, and costs with minimal supervision; drive execution to completion while mentoring team members as appropriate.

Cross-Functional Coordination

· Lead strong cross-functional coordination across PASS Operations, Technical Services, Data & Integrations, Reporting, and Client Services teams to ensure alignment to SLAs and client expectations.

· Partner with internal stakeholders to secure sponsorship, align priorities, and ensure ownership for day-to-day delivery and issue resolution.

· Serve as the single point of contact for client’s Operational Enablement and Technical Services teams to streamline enterprise-level interactions.

Client & Stakeholder Management

· Act as the primary client-facing operational leader for implementations and ongoing delivery.

· Provide clear, timely client communication regarding PASS systems, operations, readiness, and delivery status.

· Manage issue escalation, decision alignment, and expectations across client and internal stakeholders.

People Leadership

· Provide direct people leadership for Implementation Managers and program-level resources, as applicable.

· Coach and develop team members to strengthen program management, client leadership, and technical delivery capabilities.

· Set clear performance expectations aligned to delivery standards, SLAs, and client outcomes.

· Drive accountability, performance management, and continuous improvement across implementation teams.

· Support capacity planning, workload balancing, and resourcing decisions to ensure scalable and sustainable delivery.

· Foster a culture of ownership, collaboration, and operational excellence.

Enablement & Continuous Improvement

· Develop and deploy scalable implementation processes, including SOPs, work instructions, project management tools, and technology adoption materials.

· Drive continuous improvement through structured issue management, data quality oversight, and reporting insights to identify trends and root causes.

· Support the development and implementation of innovative technology, reporting tools, and operational processes to improve productivity and client outcomes.

Change & Performance Management

· Identify impacts of change initiatives; build awareness and support across delivery teams.

· Evaluate program outcomes against defined success metrics and reengineer processes as needed to improve performance and scalability.

· Support special projects and additional initiatives assigned to deliver high-quality outcomes and customer value.

Qualifications

· Bachelor’s degree required (Computer Science, Business, Healthcare, or related field preferred) or equivalent experience.

· Minimum 3–5 years of experience in program management, implementation, account management, or operations leadership.

· Experience with pharmaceutical patient support, copay, and/or patient support programs preferred.

· Demonstrated operational excellence with strong problem-solving and critical-thinking capabilities.

· Strong business, financial, and people leadership skills.

· Exceptional written and verbal communication, presentation, and stakeholder management skills.

· Ability to travel periodically to IQVIA headquarters and client locations.

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $135,000-$195,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...