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Information Resources Assistant

April 25, 2026

Organizational SettingThe Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment and a better life, leaving no one behind. FAO\'s commitment to environmental sustainability is integral to our strategic objectives and operations.The Subregional Office for the Caribbean (SLC) is responsible for developing, promoting, overseeing and implementing agreed-upon strategies and projects for transforming food, agriculture and rural development. It also develops and maintains relations with subregion-wide institutions.The Subregional Office is a subsidiary of FAO\'s Regional Office for Latin America and the Caribbean (RLC), in Santiago, Chile. SLC is located in Barbados and is responsible for 13 countries of the subregion. SLC houses the FAO Multi-Country Office for Barbados and six OECS (Organization of the Eastern Caribbean States) countries (Antigua and Barbuda, Commonwealth of Dominica, Grenada, St Lucia, St Kitts and Nevis and St Vincent and the Grenadines).The position is located in the Subregional Office for the Caribbean, SLC, in Bridgetown, Barbados.Main PurposeThe Information Resources Assistant provides a large variety of standard support functions that contribute to the smooth and effective running of all Information and Communication Technology (ICT), Information Resources and Records Management functions, within the Office.Supervision Received/ExercisedThe Information Resources Assistant reports to the National Professional Officer (Administration). He/she receives the technical guidance of the relevant technical Division/Office/Centre at headquarters and in the Regional Office. He/she acts independently in routine matters in line with established policies and procedures. Supervision received is focused on the Office relevant priorities, in particular the meeting of timelines and the quality of support given to clients and ensures learning opportunities.Working RelationshipsThe Information Resources Assistant has frequent interaction with staff at all levels within the Office and with relevant Divisions/Offices/Centres at headquarters for selected functions to exchange routine information concerning the entire scope of information resources support.Key Functions/ResultsInformation - Communications Technology:• Act as first point of support in ICT matters, receive, log and monitor requests as per established procedures, responding to ad-hoc queries, and retrieving data. • Provide 1st and 2nd level support to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to the Regional IT Office support IT staff and to the technical team in the IT Division; monitor progress and ensure problem resolution. • Liaise with external technical support providers, following up on user problems until resolution is achieved. • Support the operation and use of the office network infrastructure (wired or wireless LANs, routers, firewalls), internet access and network services (file/print services, security, email backups) in accordance with corporate policies established by the IT Division. • Initiate requests for purchases of hardware and software, according to corporate guidelines and procedures ensuring Regional Office signoff on expenditures and IT Division clearance for non-standard items. • Monitor the Office\'s Minimum Security Telecommunications Standard (MISTS) compliance and collaborate with other agencies as required. • Maintain an inventory of computers, peripherals, software and MISTS equipment; monitor the Office\'s MISTS equipment and ensure its appropriate maintenance, secure handling and storage, and track loaned equipment.Information Resources and Records Management:• Act as focal point on all matters pertaining to the information resources, library and records management and liaise with the Office of Communications at headquarters as required. • Process incoming and outgoing correspondence and documentation both electronic and paper based: send, receive, analyse, classify, route, distribute and file correspondence; check the quality of the processes and ensure that all formal requirements are met in compliance with standard procedures. • Assess and execute the transfer of semi-active records to central archives according to agreed retention schedules and procedures. • Perform other duties as required.Impact Of WorkThe incumbent\'s work impacts on the timely and efficient delivery of IT and/or information resources and records management support services. Actions reflect on the transparency and accountability of the work unit and on the effectiveness and efficiency of programme delivery.CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Minimum RequirementsEducation: Secondary school education. Experience: Three years of progressively responsible experience in user support for Microsoft Windows and Office software in a wide area network environment and/or in registry and information resource management (to be adapted to the needs of the hiring office). Languages: Working knowledge (proficiency - level C) of English. IT Skills: Experience with computer hardware repair and software configuration. Experience with providing IT support in a networked environment; Experience with MS Exchange and MS Outlook. Equipment, procurement, and other related administrative functions.Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. \"Commuting distance\" means the distance within which staff members can travel daily between their place of work and their residence.Competencies• Results Focus • Teamwork • Communication • Building effective relationships • Knowledge Sharing and Continuous ImprovementTechnical Skills• Good knowledge of information technology resources and records management and related standards.Desirable Qualifications and Skills• Tact, courtesy and ability to establish and maintain effective working relations with people of different national and cultural backgrounds. • Intermediate knowledge (intermediate proficiency - level B) of Spanish. #J-18808-Ljbffr Salary: GBP 24000 - 36000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...