Information Specialist

VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our <strong>Information Specialist</strong> position.<br><br>This position is located at our I-75 Welcome Center in Jennings, Florida.<br><br><strong>Core Responsibilities:<br><br></strong><ul><li>Provide information and exceptional customer service to visitors of the Welcome Center. Provide maps and mileage, as well as information about specific destinations, attractions, amenities, or activities.</li><li>Greet and provide refreshments to visitors at the citrus counter. Serve fresh Florida citrus juices as a welcome to the State of Florida. Report daily usage and assist with juice and citrus orders.</li><li>Assist visitors in the lobby of the Center and the vending area. Direct visitors to brochures for certain destinations or activities. Maintain awareness of Florida destinations, activities, accommodations, and natural and cultural heritage assets.</li><li>Plan and implement promotional events and activities related to themed months, working with industry representatives to carry out programs and promotions. </li><li>Maintain supplies of brochures in assigned display racks. Monitor inventories of backup brochures, log utilization of brochures, and order replacement supplies.</li><li>Maintain the cleanliness of the VISIT FLORIDA Welcome Center lobby and office area. This will include mopping, sweeping, cleaning, emptying and taking out trash. <br><br><br></li></ul><em>The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt 40 hour a week position with a weekend work rotation required. Additional scheduling specifics with be discussed during the interview process. <br><br></em><strong>Minimum Qualifications:<br><br></strong><ul><li>High school diploma or equivalent</li><li>2 + years of equivalent work experience</li><li>Strong customer service skills and ability to work a front-line counter</li><li>Team player with a flexible and positive attitude</li><li>Must be able to obtain and maintain national certification as a Florida Information Specialist</li><li>Ability to lift, move, and carry up to 20 lbs. regularly. Ability to stand and walk throughout shift. <br><br><br></li></ul><strong>Benefits:<br><br></strong><ul><li>Work with a knowledgeable, high-achieving, passionate, experienced & fun team</li><li>Comprehensive benefits package, including medical, dental, and vision plans </li><li>401(k) plan with generous employer match</li><li>Vacation time, paid company holidays, and volunteer hours</li><li>Professional development opportunities and tuition reimbursement for continued learning<br><br><br></li></ul><strong>You will be a valuable addition to the team if you:<br><br></strong><ul><li>Thrive in a fast-paced, dynamic work environment</li><li>Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist</li><li>Embody VISIT FLORIDA’s team principles: Empathy, Respect, Collaboration, Accountability and Fun<br><br><br></li></ul><strong>Apply Now:<br><br></strong>Join us to discover what it is like to be part of a team that promotes the Sunshine State. Apply now: https://www.visitflorida.org/careers. The application deadline for this role is <strong>Friday, June 5th. <br><br></strong>VISIT FLORIDA is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...